Max Thompson
Lincoln,NE
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Railyard Lincoln NE
10.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Salesman
Lexus Of Lincoln
07.2019 - 08.2023
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Expanded customer base by attending networking events and building professional connections.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
Barista
Scooters Coffee
07.2018 - 07.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Head Lifeguard
YMCA
12.2016 - 07.2018
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Reduced response time to emergencies by conducting regular lifeguard drills and training sessions.
- Improved team communication through the implementation of daily briefings and debriefings.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
Education
High School Diploma -
Lincoln Southwest Highschool,
Lincoln NE 12.2016
Skills
- Workforce Management
- Business Administration
- Contract Management
- Staff Development
- Sales Techniques
- Complex Problem-Solving
- Negotiation
- Sales Management
- Team Leadership
Timeline
Manager
Railyard Lincoln NE
10.2023 - Current
Salesman
Lexus Of Lincoln
07.2019 - 08.2023
Barista
Scooters Coffee
07.2018 - 07.2019
Head Lifeguard
YMCA
12.2016 - 07.2018
High School Diploma -
Lincoln Southwest Highschool,
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