Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Other Details
Timeline
Generic

Max Underhill

San Marcos

Summary

Dynamic Customer Service Manager with a proven track record at Community Pizza & Beer Garden, excelling in problem resolution and team leadership. Expert in inventory management and quality control, consistently enhancing customer satisfaction. Adept at utilizing Word and Excel to streamline operations and drive improvements in service delivery.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Community Pizza & Beer Garden
San Marcos
08.2021 - Current
  • Led customer service team in resolving complex client inquiries and issues.
  • Monitored customer feedback to identify trends and areas for improvement.
  • Oversaw scheduling and workflow management for customer support operations.

Sales, Lube Tech, and Mechanic

Conley's Auto
Wimberley
12.2019 - 07.2021
  • Assisted customers with service inquiries and recommendations for vehicle care.
  • Educated customers on routine maintenance schedules and best practices.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.

Technician

Jiffy Lube
San Marcos
08.2018 - 05.2019
  • Trained new technicians on safety protocols and service procedures.
  • Monitored inventory levels of oil, filters, and other supplies.
  • Managed quality control and maintained high level of customer satisfaction.

Education

High School -

Katherine Anne Porter
01.2016

Skills

  • Word
  • Customer service
  • Problem resolution
  • Team leadership
  • Inventory management
  • Quality control
  • Excel
  • PowerPoint
  • Internet applications

References

References are available on request

Volunteer Experience

Wimberley Flood Clean-up Crew

Other Details

full clean license, Car design, documentary films (Production Assistant on local film production), outdoor activities, animal rescue, Solo-traveller to South Korea on friendship exchange at 15 years old., National Archery competition: Katherine Anne Porter team 2016.

Timeline

Customer Service Manager

Community Pizza & Beer Garden
08.2021 - Current

Sales, Lube Tech, and Mechanic

Conley's Auto
12.2019 - 07.2021

Technician

Jiffy Lube
08.2018 - 05.2019

High School -

Katherine Anne Porter

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