DARSHANA MHASALKAR
Charlotte,NC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Hiranandani Hospital
01.2016 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Hr Executive
Impact InfoTech Pvt Ltd
09.2014 - 12.2015
- Conduct End to end recruitment process
- Responsible for client coordination, Understand requirements of clients
- Work on deadlines to complete the vacancies
- Recruit candidates for client organization from junior to senior level in all over India
- Coordinate with client HR for line ups, drives, feedback
- Web based sourcing/recruitment with strong referral network
- Offer Negotiation and Closing
- Database creation and maintenance are part of the job
- Conducting walk-ins in WIPRO company,CMC and various trainings institutes like jet king Completing joining formalities of candidates Issuing offer letters.
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting retention rate increase.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
Executive (HR)
M/S. A.M.InfoWeb
03.2014 - 06.2014
- Assist hiring managers with the creation of recruiting and interviewing plan for each open position
- Create Job Descriptions and develop a pool of qualified candidates in advance of need
- Assist in interviewing and selecting employee’s onsite
- Assist in preparing and sending offer packages
- Post positions to appropriate Internet sources
Executive (HR)
M/S. HR Remedy
08.2013 - 02.2014
- Conduct End to end recruitment process
- Responsible for client coordination, Understand requirements of clients
- Work on deadlines to complete the vacancies
- Recruit candidates for client organization from junior to senior level in all over India
- Coordinate with client HR for line ups, drives, feedback
- Web based sourcing/recruitment with strong referral network
- Offer Negotiation and Closing
- Database creation and maintenance are part of the job.
Education
Master of Business Administration in Human Resource -
SINHGAD BUSINESS SCHOOL
05.2013
Bachelor of Business Administration -
HIRACHAND NEMCHAND COLLEGE OF COMMERCE
04.2011
Skills
- Microsoft Excel
- Word
- Power point
- Outlook
- Customer service
Work Authorization
h4 (ead)
Positions Of Responsibility
- Organizer, Electro,Solapur,2012, Coordinated with 2 heads and 5 volunteers to make selling of INR 3 Lac through good presentation
- Organizer, AD Mad show, SBS, 2012, Coordinated with 10 different teams
Personal Information
- Date of Birth: 04/26/1991
- Gender: Female
- Nationality: Indian
Extracurricular Activities
Leadership, Participated in Rotary Club RYLA Leadership program., 2012 Social Awareness, Helping people to get their electoral voting card, 2011
Languages
English
Full Professional
Timeline
Customer Service Manager
Hiranandani Hospital
01.2016 - 08.2017
Hr Executive
Impact InfoTech Pvt Ltd
09.2014 - 12.2015
Executive (HR)
M/S. A.M.InfoWeb
03.2014 - 06.2014
Executive (HR)
M/S. HR Remedy
08.2013 - 02.2014
Master of Business Administration in Human Resource -
SINHGAD BUSINESS SCHOOL
Bachelor of Business Administration -
HIRACHAND NEMCHAND COLLEGE OF COMMERCE