Max Alexander Lopez
CLOVIS,CA
Summary
Bilingual and technology-inclined professional with a customer-oriented attitude and strong troubleshooting capabilities. Experienced in providing network and software support to users, as well as developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. With 9 years of background in management roles, extensively trained in transcription, word processing, and spreadsheets. Knowledgeable about usability and security concerns, and comfortable working alone to successfully investigate and troubleshoot problems. Strong foundation in providing exceptional technical support as an IT professional. Proven ability to manage and resolve a variety of IT-related issues efficiently. Recognized for reliable team collaboration skills and adaptability to dynamic environments. Key skills include troubleshooting, customer service, and technical knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst (Tier 2)
Picayune Rancheria Of The Chukchansi
12.2022 - Current
- Installed new hardware and software, patched systems and configured settings.
- Provided on-site and remote technical support to users.
- Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for 60 end users.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
DATA ENTRY CLERK /Help Desk Technician
Electronic Recyclers International Inc.
07.2021 - 12.2022
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
RETAIL TEAM LEAD
Walmart
12.2018 - 07.2021
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
- Increased sales by coaching employees on strategies for promoting and cross-selling items.
STORE MANAGER oF OPERATIONS
Pizza Man Dans
06.2016 - 12.2018
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
ASSISTANT STORE MANAGER
Aldo Shoes
10.2015 - 06.2016
- Complete accurate paperwork and transactions according to company policies and procedures
- Assist with inventory counts as needed.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
Associate of Science - Information System
CLOVIS COMMUNITY COLLEGE
Associate of Science - Networking
Clovis Community College
Clovis05-2025
Skills
- Administrative Support Specialist
- Technical Troubleshooting
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Software Installation
- Computer Hardware Knowledge
- Software Upgrades
- Technical Support and Assistance
- Computer System Diagnostics Software
- Component Replacements
- Ticketing system proficiency
Certification
- IT Support Technician Training - Clovis Community College May 2023
Languages
Spanish
Native or Bilingual
Timeline
IT Service Desk Analyst (Tier 2)
Picayune Rancheria Of The Chukchansi
12.2022 - Current
DATA ENTRY CLERK /Help Desk Technician
Electronic Recyclers International Inc.
07.2021 - 12.2022
RETAIL TEAM LEAD
Walmart
12.2018 - 07.2021
STORE MANAGER oF OPERATIONS
Pizza Man Dans
06.2016 - 12.2018
ASSISTANT STORE MANAGER
Aldo Shoes
10.2015 - 06.2016
- IT Support Technician Training - Clovis Community College May 2023
Associate of Science - Information System
CLOVIS COMMUNITY COLLEGE
Associate of Science - Networking
Clovis Community College
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