Maxie orta
Cypress
Summary
Dynamic bilingual professional with a proven track record in property management and customer service, notably at Geico. Excelled in enhancing customer satisfaction and streamlining service requests, leveraging skills in problem-solving and fluent bilingualism. Achieved significant performance metrics, demonstrating a keen ability to address complex inquiries and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Geico
03.2023 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Assistant Community Manager
Greystar Property Management
08.2022 - 03.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
Leasing Consultant
Olympus Property
10.2018 - 08.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Education
Associate of Science - Health Sciences
Houston Community College
Houston, TX12-2026
Skills
- Fluent bilingualism
- Property management
- Fair housing regulations
- Customer service
- Problem-solving
- Event planning
- Lease agreements
- Data entry
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Geico
03.2023 - Current
Assistant Community Manager
Greystar Property Management
08.2022 - 03.2023
Leasing Consultant
Olympus Property
10.2018 - 08.2022
Associate of Science - Health Sciences
Houston Community College
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