Summary
Overview
Work History
Education
Skills
Timeline
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Maximilian Eaton

San Antonio,TX

Summary

Ambitious and results-oriented professional with extensive experience in Property and Asset Management, specializing in luxury and affordable tax credit properties. Known for maximizing occupancy rates, reducing property delinquency, and maintaining high standards of customer satisfaction. Successful at leading teams, managing property operations, and executing renovation projects. Seeking long-term employment with a company that values dedication and offers opportunities for growth.

Overview

14
14
years of professional experience

Work History

Regional Manager

Arbor Properties
10.2018 - 08.2023
  • Managed and supervised multiple luxury and affordable tax credit properties across the region, ensuring consistency in operations and adherence to company standards
  • Led and mentored staff, providing guidance and support to optimize performance and achieve company goals
  • Analyzed financial reports, identifying trends and implementing strategies to improve profitability and reduce costs
  • Coordinated with regional owners, including investors, contractors, and vendors, to facilitate property improvements and drive regional growth
  • Addressed and resolved regional operational issues and emergencies, ensuring minimal disruption to property operations and tenant satisfaction.

Property & Leasing Manager

Arbor Properties
10.2015 - 08.2023
  • Utilized strategic leasing approaches and effective marketing campaigns to increase occupancy rates at multiple luxury and affordable tax credit communities from 60% to 100%
  • Achieved a significant milestone by reducing property delinquency to 0%, ensuring financial stability and profitability
  • Upheld and exceeded high standards of customer service and tenant satisfaction by creating a positive and welcoming atmosphere, leading to long-term tenant retention
  • Oversaw various aspects of property operations, including leading staff and coordinating teams to ensure smooth day-to-day operations
  • Implemented efficient processes and systems to enhance productivity
  • Successfully managed property renovations, including planning and executing projects that enhanced property aesthetics and increased overall value

Escalations Call Center Manager

IndyMac Mortgage Services
05.2010 - 10.2015
  • Assisted default account holders with foreclosure alternatives, providing support and guidance through internal and federal modification programs, forbearance plans, short sales, and Deed in Lieu
  • Effectively managed escalated calls and resolved complex issues, ensuring customer satisfaction and compliance with company policies and federal regulations
  • Led a team of call center representatives, providing training, support, and performance feedback to maintain high service standards and achieve department goals.

Personal Banker

IBC Bank
05.2009 - 05.2010
  • Surpassed sales targets at a regional Silver level, demonstrating a strong ability to drive sales and generate revenue
  • Nurtured client relationships through personalized service, addressing individual financial needs, and providing tailored solutions
  • Prioritized overall customer satisfaction by delivering exceptional client service, handling inquiries, and resolving issues promptly and efficiently.

Education

Skills

  • Property Management
  • Leasing and Marketing
  • Customer Service Excellence
  • Team Leadership and Coordination
  • Project Management
  • Sales and Client Relations
  • Crisis Management
  • Financial Analysis and Underwriting
  • Communication and Negotiation
  • Luxury Property Management
  • Affordable Tax Credit Property Management

Timeline

Regional Manager

Arbor Properties
10.2018 - 08.2023

Property & Leasing Manager

Arbor Properties
10.2015 - 08.2023

Escalations Call Center Manager

IndyMac Mortgage Services
05.2010 - 10.2015

Personal Banker

IBC Bank
05.2009 - 05.2010

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Maximilian Eaton