Maximillian Higgans
Milwaukee,WI
Summary
Seasoned professional seeking the right opportunity with the right company. Goal-oriented with a can-do attitude, innovative leadership skills, tireless work ethic, and entrepreneurial spirit. Displays ability to receive, internalize, and redirect company, and team objectives efficiently. Proactive problem solver, excellent communicator, detail-oriented, dependable, and courteous. Thank you in advance for your consideration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Benefits Records Clerk
Potawatomi Casino Hotel
06.2022 - 01.2026
- Maintained employee benefits files and paperwork, served as backup receptionist for the Team Member Relations Department, trained in Benefits Coordinator position, in addition to other miscellaneous duties.
Custodian II
School District of Whitefish Bay
11.2020 - 06.2021
- Worked as member of the Safety Mitigation team responsible for the disinfection of all common areas to fight COVID-19, in addition to general building maintenance. Received commendations from Principal for job well done
Caregiver
Family Member
01.2017 - 09.2020
- Provide home care to close relative including meal preparation, home maintenance, and companionship.
Personal Banking Associate
BMO Harris Bank
04.2016 - 12.2016
- Maintenance of customer accounts including checking, savings, retirement, loan/mortgage, & various lines of credit. Provide recommendations, procure solutions, & make referrals to assist customers in reaching their financial goals. Personal & business banking in a call center environment.
Customer Retention Representative
Time Warner Cable
07.2015 - 03.2016
- Responsibilities
- Received incoming calls in fast paced environment
- Answered customer inquiries
- Solicited company products and services
- Retained customer relationships
- Protected company revenue
- Adjusted bills for customers
- Managed customer accounts including service issues.
- Accomplishments Received several awards/bonuses for reaching sales and performance goals set by company.
Settlement Specialist/Claims Adjuster
MetLife
07.1999 - 12.2014
- Responsibilities
- Initiated loss contact with customers
- Under minimal supervision, negotiated and paid complex and/or sensitive automobile claims
- Received total loss claim referrals from appraisers, adjusters, repair shops, and/or material damage specialists
- Processed total loss claims by verifying automobile options, determining the value of the automobile, discussing and negotiating a settlement with customers, and processing the settlement check
- Researched and settled any value disputes with customers
- Determined rental cutoff dates and processed paperwork
- Maintained/processed salvage logs and proceeds
- Transferred titles and all paperwork
- Customer follow-up
- Accomplishments Received various awards/bonuses reflective of performance, and certifications for continuing education.
- Skills Used Sharpened sales abilities, and negotiation skills through use of the R3/S3 sales process, in addition to providing superior customer service. Proficient use of various computer applications.
Education
NC Resident Adjusters License - Insurance
IES Inc
No Degree - Journalism And Mass Communication
Clark Atlanta University
Atlanta, GADiploma - High School
James Madison Memorial HS
Skills
- Microsoft Office (10 years)
- Customer Service Skills (10 years
- Management Skills (1 year
- Receptionist (3 years
- Outlook (3 years
- Warehouse (2 years
- Retail Sales (3 years
- Computer Literate (10 years
- Retention (Less than 1 year
- Data Entry (5 years
- Detail Oriented
- Self-Motivated
- Excellent Communication Skills
- Problem Solver
- Payment Processing (3 years
- Lotus Notes (10 years
- Keyboarding
- Negotiation Skills
Certification
- Claims Adjusters License March 2007 to December 2015 Licensed in every applicable state to practice insurance claims adjustment, auto & home.
- Driver's license - Wisconsin
Languages
English
Timeline
Benefits Records Clerk
Potawatomi Casino Hotel
06.2022 - 01.2026
Custodian II
School District of Whitefish Bay
11.2020 - 06.2021
Caregiver
Family Member
01.2017 - 09.2020
Personal Banking Associate
BMO Harris Bank
04.2016 - 12.2016
Customer Retention Representative
Time Warner Cable
07.2015 - 03.2016
Settlement Specialist/Claims Adjuster
MetLife
07.1999 - 12.2014
Diploma - High School
James Madison Memorial HS
NC Resident Adjusters License - Insurance
IES Inc
No Degree - Journalism And Mass Communication
Clark Atlanta University
Additional Information
Have also worked as a mail processor and courier, not afraid to try new things. Received DPI training to recognize and report Child Abuse, and threats of violence, in school and business settings.