Maximillian M Boma

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained organized merchandise displays to promote sales and improve store aesthetics.
• Processed transactions accurately using point-of-sale systems for efficient customer service.
• Collaborated with team members to achieve daily sales goals and improve store performance.
• Engaged in product training sessions to build knowledge of features and benefits for effective selling.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Developed in-depth product knowledge to assist customers with tailored solutions.
• Engaged customers through effective communication, enhancing overall shopping experience.

Responsible for procurement of food and beverage and supplies for hotel restaurants, bars and banquet functions. Reported directly to the Executive Chef and indirectly to the Director of Food & Beverage.