Stephanie Carvalho
Chicopee,MA
Overview
2026
2026
years of professional experience
Work History
Assistant Area Manager
Macys Department Store
- Developed and executed strategic sales initiatives to drive revenue growth across multiple departments.
- Analyzed customer data to identify trends, enhancing targeted marketing strategies for improved engagement.
- Collaborated with cross-functional teams to optimize inventory management and streamline product availability.
- Trained and mentored sales staff, fostering a customer-centric culture and improving team performance.
- Coordinated scheduling and resource allocation for optimal staffing and coverage across multiple locations.
- Supported training initiatives to onboard new staff, ensuring alignment with company standards and procedures.
- Conducted regular performance reviews, providing constructive feedback to promote professional development among team members.
- Drove sales growth by analyzing market trends and adjusting strategies accordingly for maximum impact.
Store Manager
Barnes & Noble
10.2018 - Current
- Provided training to staff at unionized location for improved product understanding and sales skills.
- Developed employee schedules for multiple locations to align staffing with peak business hours and customer demand.
- Analyzed sales data to identify trends, adjust strategies, and improve overall performance.
- Coordinated promotional events to engage the community and increase foot traffic in-store.
- Maintained compliance with company policies, safety standards, and operational guidelines.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Assistant Store Manager
DSW Shoe Warehouse
01.2013 - 10.2018
- Assisted in daily store operations, ensuring smooth workflow and optimal customer service.
- Collaborated with team to manage inventory levels and maintain stock organization.
- Trained new employees on company policies, procedures, and best practices for customer engagement.
- Monitored sales performance metrics to identify trends and drive merchandise placement strategies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Bath & Body Works
09.2008 - 10.2013
- Oversaw daily store operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and events.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Oshkosh
09.2012 - 11.2012
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
MBA - Accounting
Fitchburg State University
Fitchburg, MA05.2023
Business Management
Westfield State University
Westfield, MA05.2020
Business Administration
Holyoke Community College
Holyoke, MA06.2018
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Friendly and positive
Additional Information
I have served as a treasurer for Biker's Against Child Abuse, Inc. Western Mass Chapter for the past 6 years. Biker's Against Child Abuse Inc. is an international nonprofit organization that exists to empower abused children to not live in fear. In addition to chapter treasurer, I have served as a Regional Treasury manager for three years and state treasurer since January 2025,
Has served for eight years as a treasurer for Bikers Against Child Abuse Inc. Western Mass Chapter.
I prepare accounting documents monthly and quarterly to be used to document how money flows in and out of the chapter. As a regional treasury manager, I oversee several chapters, looking for errors, and guiding chapter treasures to correct them prior to sending them to the continental board. As a state treasurer, I work with the other chapters within the state to ensure that there treasury documents are adhering to policies outlined by the international board.
Timeline
Store Manager
Barnes & Noble
10.2018 - Current
Assistant Store Manager
DSW Shoe Warehouse
01.2013 - 10.2018
Store Manager
Oshkosh
09.2012 - 11.2012
Store Manager
Bath & Body Works
09.2008 - 10.2013
Assistant Area Manager
Macys Department Store
MBA - Accounting
Fitchburg State University
Business Management
Westfield State University
Business Administration
Holyoke Community College