Maxine Biggs
Herriman,UT
Summary
Dynamic professional with a proven track record at Anthropologie, enhancing customer engagement and streamlining operations. Excelled in goal setting, decision-making, and multitasking, driving significant improvements in sales and customer service. Skilled in marketing promotions and adept at fostering positive relationships, consistently achieving and surpassing targets.
Overview
8
8
years of professional experience
Work History
Assistant Retail Manager
Anthropologie
08.2022 - Current
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Supported senior management in implementing and upholding store policies and procedures.
- Engaged directly with customers to offer assistance and resolve complaints.
Office Administrator
Jordan School District
09.2016 - 06.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Bachelor of Science - Marketing
Utah State University
Logan06.1995
Skills
- Goal Setting and Achievement
- Decision-making capabilities
- Multitasking proficiency
- Customer Engagement
- Marketing and Promotions
- Delegation and Supervision
- Cash reconciliation
- Merchandising operations
Timeline
Assistant Retail Manager
Anthropologie
08.2022 - Current
Office Administrator
Jordan School District
09.2016 - 06.2024
Bachelor of Science - Marketing
Utah State University
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