Maxine Fox
Cashier, Customer Service
Victoria,TX
Summary
Dynamic Head Cashier at Smokos with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in POS systems and stock management, I excelled in training teams and implementing effective sales promotions. Recognized for fostering a collaborative environment and resolving customer issues with empathy, contributing to a positive shopping experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Head Cashier
Smokos
02.2001 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained stock to meet expected customer demand.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Facilitated and logged store opening, closing, and shift changes.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Engaged with customers to gather feedback, leading to improvements in service and product offerings.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
Education
None -
Victoria High And Victoria College
Victoria, TXSkills
Customer service
POS system
Stock management
Sales promotion
Sales expertise
Drawer balancing
Customer service management
Certification
TABC
Timeline
Head Cashier
Smokos
02.2001 - Current
None -
Victoria High And Victoria College