Maxine Herndon
Destrehan,LA
Summary
Energized Grocery Manager known for driving team members through expert training and coaching. A smart individual with expertise in decision making and task delegation. Looking to tackle new challenges with an organization that appreciates a mind capable of assessing volume activity standards.
Overview
19
19
years of professional experience
Work History
Grocery Manager
Rouses Supermarket
Metarie , LA
07.2018 - Current
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Distributed daily tasks to appropriate employees and checked to ensure all duties were completed within expected time frames.
- Delivered expert customer service to all store patrons and assisted with locating desired items.
- Trained, managed and motivated employees to promote professional skill development.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Grocery Manager
Winn-Dixie
Marrero , LA
06.2016 - 06.2018
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Assessed, optimized and elevated operations to target current and expected demands.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Distributed daily tasks to appropriate employees and checked to ensure all duties were completed within expected time frames.
- Delivered expert customer service to all store patrons and assisted with locating desired items.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
Merchandiser
Acosta Inc.
Laplace, LA
04.2014 - 04.2016
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Communicated and coordinated planogram execution with store management.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Placed prices and descriptive signage to enhance displays and promote items.
Warehouse Associate
Wal-Mart Stores Inc.
Marrietta, GA
05.2011 - 02.2014
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Inspected and moved products to designated areas in warehouse.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Arranged items on store racks and shelves, checking correct location and prices.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Assistant Store Manager
Dollar General
Gretna , LA
04.2006 - 01.2011
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Education
GED -
Adult Education
Gretna, LA08.2000
Skills
- Issue and conflict resolution
- Training and mentoring
- Inventory merchandising
- Customer engagement
- Ordering of products
- Supervision and training
- Profit and loss accountability
- Policy/program development
- Performance improvements
- Purchasing and planning
- Product display oversight
Timeline
Grocery Manager
Rouses Supermarket
07.2018 - Current
Grocery Manager
Winn-Dixie
06.2016 - 06.2018
Merchandiser
Acosta Inc.
04.2014 - 04.2016
Warehouse Associate
Wal-Mart Stores Inc.
05.2011 - 02.2014
Assistant Store Manager
Dollar General
04.2006 - 01.2011
GED -
Adult Education