MAXINE MASSAR
yukon,ok
Summary
Dynamic leader with a track record of enhancing team performance and customer satisfaction at Crocs, leveraging skills in customer service management and problem-solving. Excelled in training and mentoring, achieving a promotion within 5 months. Recognized for exceeding daily goals and winning "Employee of the Month" four consecutive times. Fluent in two languages, embodying multitasking prowess and organizational excellence.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist/ Medical Assistant
Allergy & Asthma Clinical Research Center
Oklahoma City, OK
03.2025 - 05.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Pharmacy Technician Trainee
Walmart
Oklahoma City, OK
10.2024 - 02.2025
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
STORE MANAGER
JOURNEYS
Oklahoma city, OK
06.2024 - 09.2024
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Stocked and organized products in storage spaces and retail shelves.
- Utilized data analytics techniques to identify areas for improvement.
- Handled customer complaints professionally and resolved issues promptly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Established and monitored KPIs to optimize company performance.
- Prepared staff work schedules and assigned specific duties.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Developed and executed marketing plans to promote store products and services.
- Tracked store inventory and ordered new products to prevent shortages.
- Solved problems and resolved conflicts for team members and customers.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Created and distributed training materials to staff members.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Worked with coworkers to complete tasks.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
SALES LEAD KEYHOLDER
CROCS
Oklahoma city, OK
01.2022 - 06.2024
- Implemented new processes and procedures to improve the efficiency of daily operations.
- Arranged and displayed merchandise to promote sales.
- Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development.
- Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks.
- Maintained records related to sales.
- Created weekly reports on sales performance, store traffic, and other key metrics.
- Assisted with the implementation of new store policies and procedures.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Conducted regular reviews of employee records such as attendance logs or time sheets.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Partnered with store manager to develop and train internal talent.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Monitored cash registers during peak hours of operation to ensure accuracy of transactions.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Trained staff members on product knowledge and provided feedback on their performance.
- Utilized strong interpersonal skills to build productive relationships with customers.
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Led by example on sales floor, achieving individual sales goals.
- Executed opening, closing and register functions to meet business requirements.
- Supported store manager in achievement of store goals and KPIs.
- Answered questions regarding store and merchandise.
- Assisted in recruiting, interviewing, hiring, onboarding, scheduling, and evaluating new personnel.
- Exchanged merchandise for customers and accepted returns.
- Provided team leadership, training, coaching and development to ensure a successful sales team.
- As a team we won Your Summer Year Crocs all 3 months ranking #1 every months.
- Was promoted from a sales associate to Sales Lead keyholder in 5 months.
- Employee/manager of the month 4 times in a row. 1st to ever do that.
- Met & exceeded goals daily.
SERVICES APPRENTICE
USAF
San Antonio, TX
11.2006 - 11.2013
- Assisted in training new staff members on procedures, policies and systems related to customer service.
- Performed administrative duties such as filing documents, data entry into computer system and maintaining records.
- Responded quickly to meet customer needs and resolve problems.
- Managed and coordinated multiple projects while ensuring timely completion.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Voted 379th EFSS Booster club secretary; organized/recorded meetings and events recognized by leadership.
- CLEP'd Freshman English/college Spanish; received 12 credits towards earning a CCAF
- Key player in the renovation of the Haeffner Fitness Center; Helpedmove25Kof strength training equipment.
- Deployed to Al-Udeid AB; performed QA for $4M food service contract $47K coalition forces between a 5 month time period.
Education
Bachelor Of Pharmacy - Pharmacy
OCCC
Oklahoma City, OKSkills
- Customer Service
- Problem-Solving
- Team leadership and coaching
- Customer Service Management
- Multitasking and Organization
- Training and mentoring
- Bilingual
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist/ Medical Assistant
Allergy & Asthma Clinical Research Center
03.2025 - 05.2026
Pharmacy Technician Trainee
Walmart
10.2024 - 02.2025
STORE MANAGER
JOURNEYS
06.2024 - 09.2024
SALES LEAD KEYHOLDER
CROCS
01.2022 - 06.2024
SERVICES APPRENTICE
USAF
11.2006 - 11.2013
Bachelor Of Pharmacy - Pharmacy
OCCC