Maxine Shivers
The Bronx,NY
Summary
Reliable Medical Support professional with 10 years of experience in urilogical environment. Expertly assist with office operations and physician support by gathering patient information, recent and updated. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Versatile medical support with 10 years of experience in medical and administrative support. Robust history of accurately documenting patient health information and collecting vital signs. Efficiently schedules appointments and records patient insurance information.
Overview
18
18
years of professional experience
Work History
Supervisory Medical Support Assistant
Veterans Administration
New York, NY
04.2006 - 05.2016
- Collected pertinent data and calculations to aid physician in interpreting results.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Correctional Officer
New York State Department Of Correctional Services
Albany, NY
10.1996 - 09.2004
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Arranged for medical and dental care of inmates.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Received and accounted for personal possessions and determined inmate work assignments.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Education
Bachelor of Science - Criminal Justice
City College of New York of The City University of New York, The
New York, NYSkills
- Decision Making
- Clear Communication
- Cleaning and Organizing
- X-Ray Processing
- Patient Relations
- Problem Anticipation and Resolution
- Time Management
- Critical Thinking
- Multi-line Telephone System Operation
- Treatment Room Preparation
- Updating Medical Records
- Mobility Assistance
- Medical Coding
- Willingness to Learn
- Sanitizing and Cleaning
Timeline
Supervisory Medical Support Assistant
Veterans Administration
04.2006 - 05.2016
Correctional Officer
New York State Department Of Correctional Services
10.1996 - 09.2004
Bachelor of Science - Criminal Justice
City College of New York of The City University of New York, The