Shericka Branch
Indianapolis,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisory Medical Support Assistant
VA Medical Center
Indianapolis, IN
08.2021 - Current
- Assigning and evaluating work of 17 subordinate staff; ensuring accurate and timely scheduling of community care referrals
- Providing guidance to staff members to include changes in policies and procedures; resolving complex problems to ensure that patient services are met
- Evaluating new products, equipment, and systems in order to make recommendations for improved operations
- Identifying educational and training needs; making final decisions on selections
- Evaluating performance
Lead Medical Support Assistant
VA Medical Center
Indianapolis, IN
01.2020 - 08.2021
- Demonstrates good customer relation skills when addressing patients, their families, and fellow employees in person or by telephone
- Answers telephone calls and records messages including detailed laboratory reports, x-rays, and basic medical/pharmacy information
- Recognizes and refers urgent issues to professional staff for immediate action
- Participates in team huddles and meetings to manage and plan patient care
- Maintains office supplies for clinics, maintains/schedules needed maintenance of fax, printer and/or copy machines as necessary
- Enters work orders for equipment repair, sorting mail and distributing fax communications as necessary
- Daily collaborates, communicates, set priorities and organizes work to ensure compliance and meet deadlines with established processes, policies, and regulations
- Maintains patient confidentiality with written and verbal information, per Privacy Act, Freedom of Information Act and Health Insurance Portability and Accountability Act
- Demonstrates technical competency in use of VISTA and CPRS
- Knowledge of clinic procedures, operations, and regulations
- Skilled in operating operation office technology, computer systems, and applications such as VISTA, CPRS, Secured Administrative Messaging, and various Microsoft applications to accurately enter or extract information
- Advanced knowledge of human anatomy, medical terminology, and legal requirements of medical record
- Follows established no-shows and cancellations policies and or/procedures
- Patients are checked-in electronically before providers are notified of patients’ arrival
- Schedules, reschedules, and cancel appointments (Using Patient Desired Date and/or provider’s)
- Proper documentation of scheduling/rescheduling comments in RMS
- Read, assign and complete patients’ requests using Secure Messaging
- Completes annual education assignments within established time frames
- ICB captures at 100%
- Seeks continuous learning and competency development opportunities, such as educational classes, clinics and fairs
- Involved with facility goals and initiatives such as process improvements teams or ideas
- Reads and responds, if appropriate, to email messages daily
- Safeguards electronics user IDs, password, verify codes and ensures logged off or locked computer when away from workstation to prevent unauthorized computer access
- Makes travel arrangements for veterans
- Assists veteran in submitting electronic travel pay request during check-in or check-out
- Responds to view alerts in CPRS in timely manner
- Alerts other staff members of their current appointment availability (whether full or open)
- Consults Pending/Active Report every Tuesday and Thursday by 10 AM
- EARR (Encounter 'Action Required' Report) every Monday by 10 AM
- Manage & delegate 4 MSAs for Arrhythmia/Pacemaker, Cardiology, Cardiology Procedures and Infectious Disease
- Timekeeping for Cardiology and Fee Basis (TL 111/F64)
- Blocking & building provider's schedule
- Manage and schedule consults (Arrhythmia/Pacemaker, Cardiology, Infectious Disease and Lipid), recall, and RTCs
- Conduct interviews
- Provides guidance to staff members to include changes in policies and procedures; resolving complex problems to ensure that patient services are met
- Assigning and evaluating work of subordinate staff; ensuring accurate and timely scheduling of Arrhythmia/Pacemaker, Cardiology, Lipid and Infectious Disease consults
- Provide training to new MSA employees within Medicine Service
- Provides coverage in clinic for Cardiology Procedures and assigned surrogate for staff members on granted leave
- Sponsorship
Advanced Medical Support Assistant
VA Medical Center
Indianapolis, IN
01.2019 - 01.2020
- Demonstrates good customer relation skills when addressing patients, their families, and fellow employees in person or by telephone
- Answers multitude of telephone calls and records messages including detailed laboratory reports, x-rays, and basic medical/pharmacy information
- Recognizes and refers urgent issues to professional staff for immediate action
- Participates in team huddles and meetings to manage and plan patient care
- Maintains office supplies for clinics, maintains/schedules needed maintenance of fax, printer and/or copy machines as necessary
- Enters work orders for equipment repair, sorting mail and distributing fax communications as necessary
- Daily collaborates, communicates, set priorities and organizes work to ensure compliance and meet deadlines with established processes, policies, and regulations
- Maintains patient confidentiality with written and verbal information, per Privacy Act, Freedom of Information Act and Health Insurance Portability and Accountability Act
- Demonstrates technical competency in use of VISTA and CPRS
- Knowledge of clinic procedures, operations, and regulations
- Skilled in operating operation office technology, computer systems, and applications such as VISTA, CPRS, Secured Administrative Messaging, and various Microsoft applications to accurately enter or extract information
- Advanced knowledge of human anatomy, medical terminology, and legal requirements of medical record
- Follows established no-shows and cancellations policies and or/procedures
- Patients are checked-in electronically before providers are notified of patients’ arrival
- Schedules, reschedules, and cancel appointments (Using Patient Desired Date and/or provider’s)
- Proper documentation of scheduling/rescheduling comments in RMS
- VEText cancellations
- Read, assign and complete patients’ requests using Secure Messaging
- Completes annual education assignments within established time frames
- ICB captures at 100%
- Seeks continuous learning and competency development opportunities, such as educational classes, clinics and fairs
- Involved with facility goals and initiatives such as process improvements teams or ideas
- Reads and responds, if appropriate, to email messages daily
- Safeguards electronics user IDs, password, verify codes and ensures logged off or locked computer when away from workstation to prevent unauthorized computer access
- Makes travel arrangements for veterans
- Assists veteran in submitting electronic travel pay request during check-in or check-out
- Responds to view alerts in CPRS in timely manner
- Alerts other staff members of their current appointment availability (whether full or open)
Health Technician
VA Medical Center
Indianapolis, Indiana
06.2012 - 01.2019
- Receives/Interprets Request for Procedure: Interprets requests or instructions for medical or health care personnel. Receives assignment for variety of difficult exams. Understands and carries out requests made by health care professional.
- Secures Patients’ Confidence/Cooperation: Secures patients’ confidence and cooperation during or prior to procedures and explains procedures, positions patient, and cushion/shields patients as appropriate. Log off or lock computer so unauthorized access is not possible.
- Sets up equipment, determine technical factors, and sets controls: Determine technical factors, set controls and operates equipment such as blood pressure machines/equipment, digital scales/balance scales, pulse oximeter, glucose monitoring machines, digital thermometer, EKG machine, stretchers, wheelchairs, computer and other instruments. Adjusts and adapt specialized equipment for difficult procedures. Locates and sets up equipment and all accessories and understand proper positioning. Maintains administrative and clinical files. Orders and maintains supplies for clinic. Orders and maintains specialized supplies pertaining to instruments used in clinic.
- Operates Equipment & Assists Medical Staff with or Performs Diagnostic Procedures: Assists medical staff with or performs diagnostic procedures used to diagnose medical conditions. Recognizes abnormalities and brings them to attention of appropriate physician. Schedules procedures, coordinating with other services. Notifies physicians of results and ensure original results are included in permanent record. Maintain administrative and clinical files.
- Performs diagnostic tests and procedures performs range of diagnostic support duties such as taking, recording and reporting to supervisor deviations in vital signs, pulse oximetry, weights, taking specimens, labeling specimens for laboratory. Performs EKG and blood glucose testing. Uses hot and cold packs, changes sterile dressings. Transports/transfers patients via wheelchair/stretcher as necessary.
- Handling clerical/Administrative support & Coordination: Provide clerical and administrative support. Maintain records and charts. Accurately enter orders for test/exams. Furnish information for insurance claims and prepare statements for work statement etc. Answer multi-telephones regarding information about services and clinic. Checks appointments and tests and coordinates all activities and appointments for clinical area, avoiding conflicts in patient treatment.
- Maintaining patient’s records: Assembles patient records. File individual documents or information in records. Collected data and reviewed.
- Receiving and directing patients: Collect information from patient. Provide personal patient care. Educate patient on pre-test and post procedure activities. Receive and direct patients. Answer inquires, schedule appointments and made referrals.
- Determines nature of inquiry and independently responds to all administrative questions: Provided information for insurance claims and prepare statement of treatment. Assists patients, visitors, and others information.
Medical Support Assistant
VA Medical Center
Indianapolis, Indiana
08.2009 - 06.2012
- Patient Driven Scheduling: Reviews and prepares letters notifying patients that it is time to call for appointment. Coordinates patient driven scheduling when patient has called back for appointment. Ensures that all necessary labs and x-rays are entered CRPRS as appropriate. Follow up on patients who do not call back for their appointment from recall notice. Schedule new and follow-up appointments for several Specialty clinics.
- Customer Service: Follows standards of ethical conduct. Resolves complaints and concerns effectively and promptly. Seeks to go beyond what customer requests and do something extra to be helpful. Received several WOW cards for excellence customer service.
- Advanced clinic access: Follows policies/procedures for new patients and follow up in appropriate settings. Follow polices/procedures when scheduling consults. Follows provider’s orders. Update patient’s demographics. Coordination of patients through telephone care.
- Privacy Act: Safeguard electronic users’ IDs, passwords, and verify codes. Logs off computer and locks it when leaving room to prevent unauthorized access. Ensures sensitive, confidential, personal data, and health information is protected from unauthorized use or viewing by others.
- Cover for other co-workers and supervisor when needed. Incumbent serves as team member and independently.
- Organizational Stewardship: Follows Medical Center Memorandums. Follows JCAHO, IG, OSHA, IC standards, etc. Logs off computer or locks it so unauthorized access is not possible. Ensures sensitive, confidential, personal data, and health information is protected from unauthorized use or viewing by others.
- Flexibility/Adaptability: Takes responsibility for safety and high quality in workplace. Willing to work anytime for comp time or overtime. Maintain knowledge and skills through attending meetings and taking on new tasks. Performs accurate work in timely and efficient manner. Willing to take on others work.
- Receives/Interprets request for consults: Receive requests and instructions for consults. Interprets instructions for scheduling.
- Secures patient’s confidence/cooperation: Explain reason for calling patient to schedule appointment. Answer any questions or address concerns patient may have. Log off computer and lock so unauthorized access is not possible.
- Indy Excellence: Understands, can explain, and exhibits behaviors of ten standards of performance associated with Indy Excellence (Attitude, Appearance, Communication, Call Lights, Commitment to co-workers, Customer Waiting, Elevator Etiquette, Privacy, Safety Awareness, and Sense of Ownership).
Medical Assistant
Healthpointe Immediate Care
Zionsville, IN
02.2009 - 08.2009
- Receives/Interprets Requests for Procedures: Received requests or instructions for procedures. Interprets requests or instructions for medical or health care personnel.
- Secures Patient’s Confidence/Cooperation: During procedures. Explained procedures and positioned patients appropriately. Log off computer and lock so unauthorized access is not possible.
- Set up Equipment, Determining Technical Factors, and Setting controls: Operated equipment such as B/P machines, digital scales, pulse oximeter, digital thermometer, EKG machine, wheelchair, computers and other instruments. Locates and sets up equipment and all accessories and understands proper positioning. Adjusts equipment placement for patient’s comfort. Schedule procedures, coordinating with other services. Maintain administrative and clinical files. Order and maintain supplies for clinic. Notify physician of test results and ensure original results were in permanent record.
- Operating Equipment & Assisting with Diagnostic Procedures: Assist staff with or perform diagnostic procedures. Assure patient is position for accurate and effective measurements and readings. Interpret results to determine completeness of information required to physician orders. Recognizes abnormalities and brings them to attention. Locate and sets up equipment and all accessories. Operates and maintains instruments.
- Performs Diagnostic tests and procedures: Vital signs, pulse oximetry, weights, taking specimens, labeling specimens for laboratory. Perform EKG. Arrange and passed medical instruments. Monitor patients and record results.
- Position patients for procedures: Secure confidence and cooperation. Explain procedures, position patient, and cushion and shield as appropriate. Independently explain procedure and position patient for difficult procedures.
- Handling clerical/Administrative support & Coordination: Provide clerical and administrative support. Maintain records and charts. Accurately enter orders for test/exams. Furnish information for insurance claims and prepare statements for work statement etc. Answer multi-telephones regarding information about services and clinic.
- Maintaining patient’s records: Assembles patient records. File individual documents or information in records. Collected data and reviewed.
- Receiving and directing patients: Collect information from patient. Provide personal patient care. Educate patient on pre-test and post procedure activities. Receive and direct patients. Answer inquires, schedule appointments and made referrals.
- Determines nature of inquiry and independently responds to all administrative questions: Provided information for insurance claims and prepare statement of treatment. Assists patients, visitors, and others information.
Education
Diploma - Medical Assisting
Kaplan College - Indianapolis
Indianapolis, IN11.2008
High School Diploma -
Arsenal Technical High School
Indianapolis, IN05.2007
Skills
- Recordkeeping and documentation
- Patient education
- Patient services
- Medical history review
- Self-Motivated
- Problem-Solving
- Decision Making
- Basic Math and Reading skills
Accomplishments
- In Recognition of Achieving Director's List Status (Requires minium 3.3 GPA and 95% attendance rate)
- In Recognition of Achieving Highest Honors (Requires a 3.67 GPA or higher)
Certification
- Lean Yellow Belt Certification
Timeline
Supervisory Medical Support Assistant
VA Medical Center
08.2021 - Current
Lead Medical Support Assistant
VA Medical Center
01.2020 - 08.2021
Advanced Medical Support Assistant
VA Medical Center
01.2019 - 01.2020
Health Technician
VA Medical Center
06.2012 - 01.2019
Medical Support Assistant
VA Medical Center
08.2009 - 06.2012
Medical Assistant
Healthpointe Immediate Care
02.2009 - 08.2009
Diploma - Medical Assisting
Kaplan College - Indianapolis
High School Diploma -
Arsenal Technical High School