Maxine Spencer
I am a dedicated leader recognized for enhancing customer service standards and team development. I have proven the ability to manage daily operations, improve guest satisfaction, and implement effective training strategies, ready to contribute to organizational success.
Work History
Assistant Manager
7 Years 11 Months- Led team to enhance customer service standards, resulting in improved guest satisfaction ratings.
- Coordinated daily operations, ensuring seamless workflow between front of house and kitchen staff.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Host
4 Years 2 Months- Coordinated with kitchen and service staff to enhance guest experience.
- Trained new hosts on operational procedures and customer service standards.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Oversaw guest flow during peak hours, maintaining service quality and speed.
- Resolved guest inquiries and concerns swiftly, fostering positive relationships.
Education
Masters - Masters in International Studies
Bachelor of Arts - BA Psychology
- AA in Liberal Arts
Skills
Certification
I studied a course abroad at The University of Geneva in Switzerland. I studied Trade between Developed and Developing Countries. My most poignant lesson I learned was about the protection of agricultural products for all countries because it is the bread basket of all countries. Feeding one's population essential in order to have a healthy population because this leads to growth and development. A starving country is susceptible to many ills; weak population, disease ridden and reduction in population growth. It opened up my outlook in recognizing we must not take lightly of people who are starving around the world. if we are able to help, we should endeavor to do so.