Maxine Williams
Comfort Keepers/TPS, Llc
Indianapolis,IN
1
Certification
18
years of professional experience
Agency Manager overseeing home care operations, staff recruitment, screening, training, and service coordination across field and office teams. Manages supervision, reporting, and grievance resolution while maintaining communication with local contracting entities and keeping services aligned with policy. Strengthens accountability by delegating duties and directing operational staff through daily service demands.
Work History
Team Lead/Care Coordinator
5 Years 6 Months- Supervise daily care activities and provide guidance to staff on service expectations.
- Coordinate client care plans with families and team members to keep services organized and consistent.
- Review staffing needs and adjust assignments to cover open shifts and priority client requests.
- Train new caregivers on schedules, client routines, and communication standards.
Agency Manager
3 Years 5 Months- Managed daily agency operations to support reliable service delivery and staff coverage.
- Supervised caregivers and office staff while maintaining clear communication across assignments.
- Reviewed staffing needs and adjusted schedules to cover absences and client changes.
- Coordinated onboarding for new hires to support readiness for home care assignments.
Scheduling Supervisor
1 Year 4 Months- Coordinated daily caregiver assignments to match client needs, availability, and visit requirements.
- Reviewed schedule changes and updated coverage plans to reduce missed visits and last-minute confusion.
- Communicated schedule updates clearly with caregivers and internal staff to keep everyone aligned.
- Monitored callouts and availability changes to identify staffing risks before they affected client care.
Office Manager
4 Years 4 Months- Managed front office operations and kept daily paperwork organized for timely loan processing.
- Handled customer questions and directed visitors to the appropriate staff member or department.
- Reviewed incoming documents and routed loan files for follow-up and completion.
- Coordinated staff schedules and adjusted coverage during busy periods or absences.
Certified Nurses Aide
2 Years 4 Months- Implemented services and policies while organizing day-to-day operations across the nursing home.
- Oversaw recruitment, screening, selection, and training of field staff to support reliable coverage.
- Delegated duties and established accountability standards for operational staff across assigned functions.
- Supervised training and in-service meetings to reinforce procedures and support staff performance.
- Prepared and submitted reports while maintaining communication with the local contracting entity.
Education
Skills
Leadership
Decision making
Conflict resolution
Time management
Communication (oral and written)
Staff supervision
Recruitment and screening
Staff training
Service operations management
Grievance handling
Certification
CNA
Timeline
Team Lead/Care Coordinator
Comfort Keepers/TPS, Llc
03.2021 - CurrentRead More
Agency Manager
Help at Home
10.2017 - 03.2021Read More
Scheduling Supervisor
Help at Home
05.2016 - 09.2017Read More
Office Manager
The Loan Machine
09.2011 - 01.2016Read More
Certified Nurses Aide
Redbank Nursing Home
08.2008 - 12.2010Read More
George Washington Carver High School
Read More