Maxwell forson

• Administered basic life support and emergency medical support in critical situations.
• Performed cardiopulmonary resuscitation and automated external defibrillation for patients with shortness of breath.
• Facilitated patient transport to medical facilities, ensuring comfort and safety.
• Collaborated with healthcare professionals to assess patient needs and coordinate care.
• Maintained accurate patient care records while ensuring privacy during emergency responses.
• Educated patients and families on health management practices to improve outcomes.
• Conducted regular inspections of medical equipment to confirm readiness for emergencies.
• Participated in training sessions to enhance knowledge of emergency response procedures.

Managed inventory for over 5,000 SKUs, achieving 98%+ stock accuracy through disciplined cycle counting and FIFO rotation, minimizing shrinkage and misplacement.

• Coordinate 15–20 local deliveries daily across NYC, consistently achieving 100% on-time delivery with zero safety incidents and maintaining DOT and OSHA compliance.
• Improved customer satisfaction by addressing concerns and providing tailored solutions. through effective problem resolution with knowledgeable, friendly service.
• Assisted customers by addressing inquiries and fulfilling their specific requests. and provided information to boost satisfaction.
• ● Serve as the logistics liaison between warehouse, dispatch, and customer service to resolve real-time inventory and delivery exceptions, reducing fulfillment disruptions by 25%.
  ● Led a warehouse optimization project, reorganizing pick zones and layout, increasing order picking speed by 12% and reducing average fulfillment time by 8 minutes.
  ● Created and maintained inventory restocking SOPs that decreased low-stock incidents by 30%, improving overall service reliability.
  ● Conduct daily DOT-compliant vehicle inspections and manage warehouse safety audits to ensure OSHA standards are continuously met.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Directed end-to-end inventory and logistics operations for a $15M+/month export pipeline, distributing canned FMCG products to the U.S., U.K., and EU markets.
  ● Managed customs documentation with Ghana’s Ministry of Fisheries and freight providers, achieving 100% compliance and avoiding demurrage fees through advanced pre-clearance practices.
  ● Coordinated over 150 container shipments annually, working with 3PLs, freight forwarders, and port authorities to streamline export scheduling and reduce bottlenecks.
  ● Improved delivery lead times by 20% by implementing a proactive shipment tracking system and establishing SOPs for customs and documentation workflows.
  ● Maintained inventory discrepancy rate below 1% for five consecutive years by leading root-cause audits and implementing robust reconciliation processes.
  ● Mentored and supervised junior warehouse and export staff, building standardized document control procedures and enhancing ERP data accuracy
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.