Maxwell Donacik
Buffalo
Summary
Dynamic Parts Specialist with a proven track record at Northtown Automotive, excelling in parts identification and customer service. Recognized for enhancing productivity through effective collaboration with technicians and training new team members. Skilled in forklift operation and committed to maintaining an organized workspace, ensuring efficient operations and exceptional service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parts Specialist
Northtown Automotive
02.2020 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked and managed stock of parts.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Education
High School Diploma -
Kenmore West High School
Kenmore, NY06-2018
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Parts identification
- Parts documentation
- Customer service
- Ordering parts
- Invoice processing
- Forklift operation
- Training and coaching
- Reliability
Accomplishments
- Built productive, successful team using key training and development strategies.
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
Certification
- Certified Parts specialist, Northtown Auto - Est. 20'
- Hyundai/Genesis Dealer Training - Est. 20'
Languages
English
Full Professional
Timeline
Parts Specialist
Northtown Automotive
02.2020 - Current
High School Diploma -
Kenmore West High School
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