Maxwell Farrell
Metairie,LA
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution.
Overview
1
1
year of professional experience
Work History
Service Advisor
Matt Bowers Ford
Metairie , Louisiana
04.2024 - Current
- Greeted customers and addressed their needs, answered any questions they had, and facilitated repairs on their vehicle.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Matt Bowers Chevy
Metairie, Louisiana
09.2023 - 04.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Education
Ford Certification - Auto Vehicle
Ford Training
Metairie 09-2024
High School Diploma -
Hahnville High School
Boutte, LA05-2019
Skills
- Cost Estimation
- Computer Skills
- Technical Support
- CRM Software
- Customer Retention
- Data Entry
- Service Estimates
- Service Recommendations
- Price Quoting
- Customer Service
- Listening Skills
- Warranty Claims Process Management
Timeline
Service Advisor
Matt Bowers Ford
04.2024 - Current
Service Advisor
Matt Bowers Chevy
09.2023 - 04.2024
Ford Certification - Auto Vehicle
Ford Training
High School Diploma -
Hahnville High School
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