Maxwell Kassab
Olathe,KS
Summary
Service‑oriented team member with hands‑on experience in client engagement, operational coordination, and problem resolution, now pursuing a career in commercial real estate. Adept at building rapport, communicating clearly, and maintaining accuracy in time‑sensitive environments. Brings a practical understanding of property operations, a collaborative mindset, and the drive to support brokers, clients, and asset teams with professionalism and efficiency.
Overview
3
3
years of professional experience
Work History
Server
Cactus Grill
Overland Park, KS
08.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction and timely resolution of concerns.
- Collaborated with kitchen staff to deliver orders accurately and efficiently during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Maintenance Crew Member
Carriage Club
Kansas City, MO
05.2023 - 08.2024
- Maintained cleanliness and safety standards throughout facility.
- Conducted routine inspections to identify maintenance needs efficiently.
- Assisted in troubleshooting and repairing various equipment issues.
- Collaborated with team members to enhance workflow efficiency.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
Education
No Degree - Real Estate
Colibri Real Estate
Online03-2026
High School Diploma -
Blue Valley Southwest
Overland Park05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Customer service
- Team collaboration
- Sales techniques
- Positive guest interactions
- High energy and stamina
- Cool under pressure
- Excellent communication
- Problem-solving
- Team leadership
- Guest engagement
Timeline
Server
Cactus Grill
08.2023 - Current
Maintenance Crew Member
Carriage Club
05.2023 - 08.2024
No Degree - Real Estate
Colibri Real Estate
High School Diploma -
Blue Valley Southwest