Maxwell Michaelis
ROCHESTER,MA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Claremont Hotel
Bridgewater, Massachusetts
02.2025 - Current
- Welcomed guests and handled check-in and check-out procedures.
- Managed reservations with hotel management software, ensuring accurate bookings and guest satisfaction.
- Assisted guests with requests and resolved issues promptly, contributing to positive guest feedback.
- Collaborated with team members to consistently enhance guest experience, fostering a welcoming environment.
- Answered phone inquiries and provided information about hotel services.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Maintained front desk area to ensure cleanliness and organization.
- Processed payments and managed cash handling efficiently.
Barista
Starbucks
Wareham, Massachusetts
09.2021 - 02.2022
- Prepared high-quality beverages according to Starbucks recipes and standards.
- Maintained cleanliness and organization of the workspace throughout shifts.
- Provided exceptional customer service by greeting and assisting customers promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash register transactions accurately and processed payments efficiently.
- Educated customers on menu items, promotions, and seasonal offerings effectively.
Cashier
Target
Wareham, Massachusetts
09.2021 - 01.2022
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Assisted customers with inquiries and provided product information as needed.
- Handled cash, credit, and gift card transactions accurately and securely.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Stocked merchandise on shelves and ensured accurate pricing labels were displayed.
- Participated in training new cashiers on register operations and customer service standards.
Education
High School Diploma -
Old Rochester Regional High School
Mattapoisett, MA05-2024
Skills
- Front desk operations
- Reservation management
- Payment processing
- Cash handling
- Credit and cash payments
- Guest services
- Hospitality service expertise
- Customer relationship management
- Logistics coordination
- Time management
- Conflict resolution
- Problem solving
- Team collaboration
- Team building
- Effective communication
- Listening skills
- Guest amenities
Timeline
Front Desk Agent
Claremont Hotel
02.2025 - Current
Barista
Starbucks
09.2021 - 02.2022
Cashier
Target
09.2021 - 01.2022
High School Diploma -
Old Rochester Regional High School