- Strategy Games
- Video Gaming
- Music
MAXWELL T. SHUMATE
Dallas,TX
Summary
Offering strong organizational and problem-solving skills, with keen ability to adapt and learn in dynamic environments. Contributes foundational understanding of workforce management principles and data analysis to support effective workforce planning and scheduling. Ready to use and develop skills in communication and teamwork in an Executive Assistant role.
Overview
4
4
years of professional experience
Work History
Contingent Workforce Coordinator
BTS
Remote, Texas
07.2025 - Current
- Manage end-to-end onboarding for new contractors, including orientation, intake calls, and contractor transitions.
- Coordinate execution of contracts, collection of tax/payment documentation, and system access setup in collaboration with HR, IT, and Finance.
- Ensure new contractors receive appropriate access (email, Box, Zoom) and are accurately added to databases, mailing lists, and staffing systems.
- Support offboarding processes and transitions between contingent and full-time roles.
- Maintain and update contractor resources on Box, including onboarding guides, bios, headshots, how-to documents, and training materials.
- Regularly update Standard Operating Procedures (SOPs), internal process guides, and tracking systems to reflect current practices.
- Maintain and manage the team calendar for audits, content reviews, training sessions, and contractor engagement events.
- Conduct regular audits of contractor databases to ensure accuracy and completeness of records.
- Monitor and follow up on required compliance activities such as annual security training.
- Partner with cross-functional teams to ensure policy adherence and standardized CWM practices.
- Track and process contract renewals in coordination with hiring managers and project teams.
- Partner with accounting to ensure timely and accurate payments by collecting invoices, verifying project codes, managing approvals, and resolving payment inquiries.
- Provide administrative assistance for recruitment and contractor-related activities.
- Act as a liaison between departments to ensure alignment with CWM protocols.
- Devised hiring and recruitment policies for [Number]-employee company.
Onboarding Support Specialist (Temporary)
Greystar (International)
Remote, Texas
04.2024 - 09.2024
- Engage with direct teammates, and other team members across many levels of the organization using virtual collaboration tools such as Outlook, Microsoft Teams and webcams
- Completed the hires as well as cost allocations and benefits service dates.
- Audited I9s in conjunction with E-Verify and distribution of E-Verify to teammates.
- Handled coorespondance with hiring managers and new hires either directly assisting or supplying resources.
- Managed time between multiple different channels of support, and administrative duties.
- Created paper I9's, assisted in the I9 completion process to ensure compliance.
Talent Acquisition Coordinator (Temporary)
Greystar
Texas, United States
07.2023 - 12.2023
- Successfully worked with Talent Acquisition team members to preform onboarding assistance to new hires.
- Audited offer letters to ensure appropriate verbiage dependent on the hire location.
- Created and managed an excel sheet showing task data presented to the Director of Talent Acquisition Operations bi weekly.
- Accurate and efficient Data Entry involving sensitive new hire information
- Helped create and manage a new framework for finding duplicate candidate records. Wrote an SOP for the new revamping of it and trained teammates on the updated processes.
- Outbound calls to applicants to correct information ensuring a smooth onboarding process.
- Assisted Talent Acquisition team with administrative tasks/duties.
Customer Service Representative
Chewy
Texas, United States
10.2022 - 05.2023
- Manage large amounts of incoming phone calls in a fast-paced work environment while having the ability to actively listen.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Engage with teammates, including my direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams
- Handle customer complaints and, when necessary, provide appropriate solutions and alternatives within phone call time constraints while exhibiting patience and empathy with excellent problem-solving skills.
- Maintain a positive, empathetic, and professional attitude toward customers at all times while remaining calm in high-stress situations
- Research and problem solve to determine appropriate solutions for customers, and schedule follow-ups as needed to ensure contact resolution
- Have excellent customer relationship management skills to maintain and update customer information
Education
B.B.A - Psychology, Management Minor
University of North Texas in Denton
05-2020
Coursework - Childhood Development
Collin College
05-2018
Skills
- Technologically Savvy
- Microsoft Excel
- Data collection & research
- Resolving issues
- Managing schedules
- Schedule coordination
- Stakeholder management
Interests
Timeline
Contingent Workforce Coordinator
BTS
07.2025 - Current
Onboarding Support Specialist (Temporary)
Greystar (International)
04.2024 - 09.2024
Talent Acquisition Coordinator (Temporary)
Greystar
07.2023 - 12.2023
Customer Service Representative
Chewy
10.2022 - 05.2023
Coursework - Childhood Development
Collin College
B.B.A - Psychology, Management Minor
University of North Texas in Denton