Maxwell Goodman

• Working side by side with my general manager we delivered the following. We supported in greeting guests,checking them in,taking care of all needs and wants,reservation needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience
• Developed strong working relationships with staff, fostering a positive work environment
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Three days a week (Thursday-Saturday) I host a wine happy hour from 4-6 where i entertain and engage with guests and we end the weekend in mimosa Sundays,It’s a great way to create a space for your guests to connect with each other and to get I know them better.

•Closing the resort 5 days a week and 2 days running the whole resort on my own.

• First Started off cleaning rooms was then taught laundry and was there for a short period however grasping full knowledge on how all works and was moved to Breakfast service back and front house.
• Back house I cleaned dishes handled food and essentially a bus boy for breakfast guests still while cleaning around the pool and keeping amenities stocked.Then cleaning a couple rooms before ending the shift.All while engaging with guests and making them feel comfortable and happy.
• Front of house breakfast was getting there early morning and setting up breakfast : handling food making our fresh and organic continental breakfast ,plating and serving guests and then preparing the necessary food for the next morning.Before departure would then set up the 24 hour cantina that housed things like like a luxury coffee machine,ice machine,Spa water,soft drinks,sparkling and still water,snacks,silverware,dishes,kitchen appliances.
• Front desk,I was the general managers right hand man.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Supported in managing a team of housemen daily.
• Closed the resort 5 days a week and ran it alone 2 days a week.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

• Implemented rental asset processes and cleanliness standards.
• Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
• Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
• Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.