Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Certifications And Licensure
Generic
Open To Work

MAY FUNELAS

San Antonio,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Medical Records and Health Information TechnicianCustomer Service RepresentativeRelease of Information SpecialistMedical Records ClerkHealth Information Management Technician

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

RemoteHybrid
Location: San Antonio, TX, US
Open to relocation: No

Salary Range

$30000/yr - $0/yr

Summary

Detail-oriented customer service professional with extensive experience managing high-volume inbound and outbound calls in dynamic environments. Expertise in resolving customer inquiries, conducting thorough follow-ups, and ensuring precise documentation to enhance service quality. Demonstrated success in consistently meeting performance metrics while delivering efficient and professional support. Committed to fostering positive customer relationships and driving satisfaction through effective communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Advisor II, Customer Service (Seasonal)

Concentrix
Remote
01.2026 - 04.2026
  • Managed high-volume inbound and outbound calls (50+ daily) while meeting productivity and quality standards
  • Conducted outbound follow-ups to resolve open cases and improve customer satisfaction
  • Resolved customer issues by analyzing concerns and providing clear solutions
  • Utilized CRM systems and multiple applications to document and update customer records accurately
  • Maintained documentation accuracy and supported compliance with company policies
  • De-escalated customer concerns using active listening and conflict resolution
  • Consistently met KPIs including call handling time, quality scores, and resolution efficiency

Health Information Management (HIM) Technician Intern

North Central Baptist Hospital
San Antonio, TX
01.2025 - 03.2025
  • Assisted with daily Health Information Management (HIM) department operations, supporting medical record review, organization, and documentation workflows within the Electronic Health Record (EHR) system
  • Supported Release of Information (ROI) processes by assisting with tracking medical record requests and maintaining confidentiality of Protected Health Information (PHI) in accordance with HIPAA regulations
  • Participated in identity merge and duplicate record resolution processes to support patient record accuracy and data integrity
  • Assisted with deficiency tracking and physician documentation follow-up to support record completion and compliance requirements
  • Observed and supported birth registry and record completion processes, ensuring required documentation elements were present in the patient record
  • Assisted with document imaging, record indexing, and record retention procedures to support medical record organization and regulatory compliance

Certified Pharmacy Technician

Arcade Lane Pharmacy
Pasadena, CA
01.2010 - 01.2012
  • Processed prescription orders and maintained accurate patient records in accordance with HIPAA and pharmacy regulations
  • Entered, updated, and verified patient and medication data in pharmacy systems, ensuring data accuracy and completeness
  • Assisted pharmacists with medication preparation, labeling, and inventory control in a fast-paced environment
  • Communicated with patients and healthcare providers to clarify prescription information and resolve discrepancies.
  • Maintained confidentiality of patient health information (PHI) while adhering to privacy and security standards.
  • Supported workflow efficiency by managing inventory, restocking medications, and monitoring supply levels
  • Followed established procedures for documentation, compliance, and quality assurance

Front House Manager

Gaucho's Village
Glendale, CA
01.2009 - 01.2010
  • Oversaw daily front-office operations, including staff coordination, scheduling, and customer service management
  • Maintained accurate business records, including payroll, scheduling, and operational documentation
  • Handled customer inquiries and resolved issues to ensure high levels of customer satisfaction
  • Utilized Microsoft Office and internal systems for data entry, reporting, and administrative tasks
  • Trained and supervised staff, ensuring adherence to company policies and service standards
  • Monitored workflow processes and implemented improvements to increase efficiency and organization
  • Managed confidential employee and business information with professionalism and discretion

Certified Nurse Assistant

Wuesthoff Rehabilitation Services
Melbourne, FL
01.2007 - 01.2008
  • Documented patient care activities and vital signs accurately in accordance with healthcare documentation standards
  • Assisted with daily patient care while maintaining compliance with HIPAA, privacy, and safety regulations
  • Monitored patient conditions and communicated changes to nursing staff to support continuity of care
  • Maintained accurate and timely records to support clinical documentation and patient care processes
  • Handled sensitive patient information with strict adherence to confidentiality and security protocols
  • Collaborated with interdisciplinary healthcare team members to support patient outcomes
  • Followed established procedures for infection control, safety, and regulatory compliance

Education

Associate of Applied Science - Health Information Management

St. Philip's Community College
San Antonio, TX
05-2025

Skills

  • Customer Service
  • Inbound & Outbound Call Handling
  • Issue Resolution
  • Conflict De-escalation
  • Active Listening
  • Call Center Operations
  • CRM Systems
  • Case Follow-up
  • Data Entry
  • Documentation Accuracy

Timeline

Advisor II, Customer Service (Seasonal)

Concentrix
01.2026 - 04.2026

Health Information Management (HIM) Technician Intern

North Central Baptist Hospital
01.2025 - 03.2025

Certified Pharmacy Technician

Arcade Lane Pharmacy
01.2010 - 01.2012

Front House Manager

Gaucho's Village
01.2009 - 01.2010

Certified Nurse Assistant

Wuesthoff Rehabilitation Services
01.2007 - 01.2008

Associate of Applied Science - Health Information Management

St. Philip's Community College

Certifications And Licensure

Registered Health Information Technician, 278619, 2025-2027, American Health Information Management Association

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