Summary
Overview
Work History
Education
Skills
Timeline
Generic
May Ragsdale

May Ragsdale

Byers,CO

Summary

Dynamic automotive technician and seasoned bartender with expertise in diagnostics and mixology. At D&M Mobile Automotive, led complex engine repairs and enhanced customer satisfaction through personalized service. Excelled in inventory management and crafted innovative cocktails at The Mile High Club, boosting customer loyalty by 20%. Skilled in customer service and small business operations.

Overview

11
11
years of professional experience

Work History

Owner/Lead Gas Automotive Technician

D&M Mobile Automotive and Diesel Repair
05.2022 - 07.2025
  • Conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Performed routine maintenance on customers' vehicle at their home or preferred location.
  • Provided emergency roadside assistance.
  • Provided on site diagnostics and completed repairs on cars, light/heavy duty diesels, and trailers at various locations including side of the highway and parking lots.
  • Kept records of all customers information, repairs done, and copies of their invoices
  • Wrote customer invoices and collected payment for services when finished.
  • Managed business finances and kept track of all part receipts/maintained good payment history on all commercial part accounts.
  • Consulted with customers to assess needs and propose optimal solutions.

Bartender

Oliviana Bar Italiano & Pizzeria
01.2020 - 03.2022
  • Became familiar with the menu, memorizing all ingredients and utilized proper pouring methods to ensure drinks always tasted the same and no supplies were overused or wasted.
  • Used proper preparation techniques for each drink (stirring glass for old fashioned/dry shake egg whites for whiskey sour ect) and serving all cocktails in the correct glassware.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Made a variety of bar ingredients such as sour mix and regular/flavor infused simple syrup daily.

Head Bartender

The Mile High Club
01.2015 - 03.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Kept inventory or liquor and bar supplies and placed orders with vendors. I also wrote checks and signed for orders and put them in correct storage spaces.
  • Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.

Education

National Institute

Skills

  • Customer service
  • Engine repair ranging from mild to complete tear downs and rebuilds , engine swaps
  • Repair and replacement of suspension components
  • Knowledgeable in diagnostics to identify problems as well as vehicle inspection/preventative maintenance
  • Small business operations
  • Inventory management
  • Mixology
  • Crafting new and original cocktails

Timeline

Owner/Lead Gas Automotive Technician

D&M Mobile Automotive and Diesel Repair
05.2022 - 07.2025

Bartender

Oliviana Bar Italiano & Pizzeria
01.2020 - 03.2022

Head Bartender

The Mile High Club
01.2015 - 03.2020

National Institute

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