Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Alberts

Columbus,OH

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Hooters. Proven ability to enhance guest engagement and streamline operations, ensuring timely food delivery and satisfaction. Adept at cash handling and maintaining cleanliness standards, consistently creating a welcoming dining environment.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a server role. Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

2
2
years of professional experience

Work History

Server

Hooters
Lakeland, FL
03.2025 - 08.2026
  • Delivered prompt and friendly service to enhance customer satisfaction.
  • Managed multiple tables efficiently during peak hours to optimize workflow.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Maintained cleanliness and organization of dining area to create a welcoming environment.
  • Processed payments accurately using point-of-sale systems for seamless transactions.
  • Addressed customer inquiries and resolved issues to maintain positive dining experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Delivered exceptional customer service to enhance guest satisfaction and retention.
  • Managed food and beverage orders efficiently to ensure timely delivery and accuracy.

Host and Server

Duke's Brewhouse
Lakeland, FL
05.2024 - 04.2025
  • Greeted and seated guests efficiently, enhancing overall dining experience.
  • Managed waitlist and reservation system to optimize table turnover.
  • Provided menu information and answered guest inquiries to ensure satisfaction.
  • Collaborated with kitchen staff to streamline communication during peak hours.
  • Assisted in training new hosts on best practices for customer service.
  • Assisted in training new servers on menu items and service standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Recommended menu items based on customer preferences, enhancing overall sales performance.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

George Jenkins High School
Lakeland, FL
05.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Customer service
  • Food running
  • Memory retention

Timeline

Server

Hooters
03.2025 - 08.2026

Host and Server

Duke's Brewhouse
05.2024 - 04.2025

High School Diploma -

George Jenkins High School