Summary
Overview
Work History
Skills
Timeline
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Maya Alexander

Maya Alexander

Katy,Texas

Summary

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

9
9
years of professional experience

Work History

Receptionist

Shaw Express LLC
Cypress, Texas
10.2022 - 12.2024
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.

Call Representative

Liveops
Houston, Texas
06.2021 - 12.2021
  • Performed follow-up calls to ensure customer satisfaction with products or services provided.
  • Handled escalated calls from other representatives when necessary.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with billing disputes or discrepancies in a timely fashion.

Marketing Promoter

Party Shift ENT.
Kansas City, MO
05.2020 - 01.2021
  • Developed and implemented promotional campaigns to attract new customers.
  • Created content for online platforms including websites, blogs, social media accounts.
  • Designed and produced marketing materials such as brochures, flyers, posters.
  • Provided support in the development of sales strategies.
  • Researched current trends in the industry and identified potential areas for growth.

Waitress

Cracker Barrell Old Country Store
Junction City, KS
08.2017 - 02.2019
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Provided exceptional service to high volume of daily customers.

In-Home Nanny

Private Employers
Manhattan, KS
05.2016 - 08.2017
  • Engaged in outdoor recreational activities with the children such as trips to the park or beach.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
  • Promoted healthy eating habits by introducing nutritious snacks throughout the day.
  • Assisted with homework completion and monitored progress towards academic goals.
  • Organized age-appropriate educational activities to stimulate learning and development.
  • Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
  • Provided comfort when needed through hugs or words of encouragement.
  • Read books aloud to promote language development skills and imagination growth.

Skills

  • Customer service
  • Data entry
  • Appointment scheduling
  • Telephone etiquette
  • Office organization
  • Time management

Timeline

Receptionist

Shaw Express LLC
10.2022 - 12.2024

Call Representative

Liveops
06.2021 - 12.2021

Marketing Promoter

Party Shift ENT.
05.2020 - 01.2021

Waitress

Cracker Barrell Old Country Store
08.2017 - 02.2019

In-Home Nanny

Private Employers
05.2016 - 08.2017

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Maya Alexander