Maya Ciociola
Le Roy,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Batavia, NY
09.2023 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Demonstrated techniques on using multiple beverage machines with new team members.
Customer Service Manager
Target
Williamsville, NY
07.2022 - 08.2023
- Monitored phone calls to provide feedback and coaching.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Service Advocate
Target
Batavia, NY
11.2019 - 07.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted management with inventory control and stock ordering.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Resolved customer complaints or answered customers' questions.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
Crew Member
McDonald's
Batavia, NY
04.2019 - 11.2019
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer complaints in a professional manner.
- Assembled and served meals according to specific guest requirements.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Informed customers about daily specials in an engaging manner.
Education
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
Steubenville, OH08-2023
High School Diploma -
Batavia High School
Batavia, NY06-2020
Skills
- POS Systems
- Retail Management
- Team Player
- Conflict Mediation
- Friendly and Outgoing
- Team Leadership
- Time management
- Beverage Preparation
- Cash Handling
- Opening and Closing Duties
Languages
English
Native/ Bilingual
American Sign Language
Limited
Timeline
Barista
Starbucks
09.2023 - Current
Customer Service Manager
Target
07.2022 - 08.2023
Service Advocate
Target
11.2019 - 07.2022
Crew Member
McDonald's
04.2019 - 11.2019
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
High School Diploma -
Batavia High School
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