Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Cruz

Sun City West,AZ

Summary

Looking to start a new adventure in customer service. Looking to learn new customer service skills. Offering strong organizational skills and keen ability to support and lead team with enthusiasm to develop in fast-paced environment. Contributes to positive dining experience and efficient workflow through effective communication and problem-solving. Ready to use and develop leadership and customer service skills.

Overview

2026
2026
years of professional experience

Work History

Waitress Supervisor

Little Sicily Pizza
08.2025 - Current
  • Assisted in training new staff on customer service standards and operational procedures.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Supported management in coordinating daily shift activities and staff assignments.
  • Developed familiarity with menu items to provide accurate information to guests.
  • Collaborated with kitchen staff to streamline order delivery processes during peak hours.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.

Waitress

Streets Of New York Pizza
2023 - 2024
  • Provided excellent customer service, ensuring positive dining experiences for guests.
  • Took accurate food and drink orders, minimizing errors during busy service periods.
  • Collaborated with kitchen staff to ensure timely and efficient food delivery.
  • Maintained cleanliness and organization of dining area, enhancing overall restaurant atmosphere.
  • Processed payments swiftly, ensuring efficient transaction handling and guest satisfaction.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Waitress

Palermo's Pizza
2022 - 2023
  • Assisted in training new staff members on menu knowledge and service protocols.
  • Handled customer inquiries and complaints professionally, promoting a welcoming environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

High School Diploma -

Grad Solutions
Online
12-2025

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Strong leadership
  • Customer service
  • Relationship building
  • Work schedule creation
  • Opening and closing procedures
  • Cash handling

Timeline

Waitress Supervisor

Little Sicily Pizza
08.2025 - Current

Waitress

Streets Of New York Pizza
2023 - 2024

Waitress

Palermo's Pizza
2022 - 2023

High School Diploma -

Grad Solutions

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