Maya D'asta
West Palm Beach,FL
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at Concentrix through empathetic conflict resolution and efficient problem-solving. My blend of critical thinking and active listening skills propelled sales growth and team development, showcasing a proven track record in both customer service and sales expertise.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Concentrix
West Palm Beach, FL
05.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Overnight Stocker and Receiver
Whole Foods
Boca Raton, FL
02.2019 - 03.2022
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Customer Service Sales Representative
Aircraft
Tamarac, FL
07.2016 - 01.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Receptionist Administrator
Lawrence Memorial Hospital
Lawrence, KS
09.2013 - 01.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Bachelor of Science -
The University of Phoenix
Tempe, AZ12-2026
High School Diploma -
Penn Foster Career School
Scranton, PA05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Team development
- Product sales
- Product and service solutions
- Sales expertise
Timeline
Customer Service Representative
Concentrix
05.2022 - 12.2024
Overnight Stocker and Receiver
Whole Foods
02.2019 - 03.2022
Customer Service Sales Representative
Aircraft
07.2016 - 01.2019
Receptionist Administrator
Lawrence Memorial Hospital
09.2013 - 01.2016
Bachelor of Science -
The University of Phoenix
High School Diploma -
Penn Foster Career School