Maya D. Johnson
Ellicott City,MD
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
University of Maryland
02.2020 - Current
- Book patient surgeries, pre-operative, and post-operative appointments, managing the surgeon’s calendar efficiently.
- Communicated with patients, healthcare providers, and insurance companies to resolve claim status, eligibility, and payment inquiries.
- Navigate complex insurance verification, ensuring proper coding and billing compliance to minimize rejects.
- Work with other team members and departments to address complex claim issues.
- Led team in addressing complex, escalated customer issues, providing coaching and support for effective resolution.
- Enter post-surgical data and scheduling surgical equipment.
- Processed high-volume inbound calls (70+ per day) to efficiently enter customer orders for medical supplies/products into systems.
Surgical Coordinator Call Center
Johns Hopkins Hospital
04.2015 - 01.2020
- Scheduled surgeries and managed emergency cases while ensuring timely communication of surgical times and patient instructions, enhancing patient preparedness.
- Coordinated pre- and post-operative patient care by providing clear instructions and compiling necessary surgical data to support treatment plans.
- Managed surgical documentation with accurate post-surgery data entry and record updates, maintaining compliance and facilitating seamless patient follow-up.
- Maintained surgical inventory, scheduled necessary equipment, and ensured appropriate room preparation.
- Managed patient intake, including paperwork, chart preparation, and insurance verification.
Medical Office Administrator / Medical Assistant
Central Maryland Urology
01.2010 - 04.2015
- Assisted with surgical preparation, vital signs, and specimen collection (blood/urine).
- Transferred lab results and maintained accurate medical records to ensure timely patient care.
- Managed office supplies and performed administrative tasks, including billing and data entry, to support efficient office operations.
- Conducted patient check-ins, answered phones, and managed appointment scheduling.
Education
Nursing Program -
Community College of Baltimore County (CCBC)
02.2026
Bachelors - healthcare administration
Capella University
Annapolis, MD01.2023
Medical Assistant Program -
Allstate Careers
01.2015
High School Diploma -
Laurence G. Paquin
01.2001
Skills
- Epic EHR expertise
- Insurance carrier experience
- Trauma management
- Critical thinking
- Task management
- Deadline-oriented approach
- Proficiency in Microsoft Office applications
- Team collaboration
- Persuasive communication
- Leadership and mentorship
- Dependability and punctuality
- Adaptability in dynamic environments
- Lifelong learning commitment
- Professional development
Certification
- Certified Nursing Assistant (CNA)
- CPR/BLS Certified
- Certified Medical Assistant, 2015
Community Service
- Fitness Coach
- Assisted Living Manager (80-Hour Course)
- Volunteer, Baltimore County Fundraising Initiatives
- Youth Mentor for Adolescents
- Speaker, 'Battered Women, Undefeated Women of America'
- Participant, Inspire Planning Program – Baltimore City
Core Competencies
Order Entry, Inventory Tracking, Expediting, Returns/Exchanges, Cerner, MatrixCare, Epic, CRM, Facets, Guiding care, SAP, Microsoft Office Suite, Phone Systems, Complex Problem Solving, Conflict Resolution, Account Management, Average Handling Time (AHT), Quality Assurance, Order Accuracy
Timeline
Healthcare Coordinator
University of Maryland
02.2020 - Current
Surgical Coordinator Call Center
Johns Hopkins Hospital
04.2015 - 01.2020
Medical Office Administrator / Medical Assistant
Central Maryland Urology
01.2010 - 04.2015
Nursing Program -
Community College of Baltimore County (CCBC)
Bachelors - healthcare administration
Capella University
Medical Assistant Program -
Allstate Careers
High School Diploma -
Laurence G. Paquin