Maya Faich
Hanson,MA
Summary
Motivated professional with a Bachelor of Arts in Environmental Studies and Geoscience. Experienced in community outreach, client support, and conservation efforts, effectively engaging diverse audiences and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
EF High School Exchange Year
12.2025 - Current
- Responded to inbound and outbound calls, assisting applicants with inquiries on host family applications to enhance applicant experience
- Provide clear guidance on application requirements, next steps, and documentation needed for approval
- Coordinated communication between applicants and internal teams to efficiently resolve inquiries and improve response time
- Collected and verified student travel details for domestic and international trips, distributed parent approval forms, tracked and filed completed authorization paperwork to ensure compliance with travel requirements
Open Water Scuba Instructor
Rainbow Reef Dive Center
04.2025 - 10.2025
- Successfully completed the PADI Instructor development course and Instructor exam in April, 2025, subsequently certifying 30+ new scuba divers
- Conducting guided tours of the reefs, enhancing guests' appreciation for marine life
- Ensuring passenger safety through proficient use of O2 and AED equipment
- Assisted operations on US Coast Guard inspected vessels as a first mate and Divemaster.
- Facilitated check-ins and reservation support while working as office staff.
Intern
Rainbow Reef Dive Center
09.2024 - 04.2025
- Interned as Dockmaster, managed dock operations to ensure safety and efficiency.
- Executed maintenance and repairs on life-saving scuba equipment to uphold safety standards.
- Performing basic boat maintenance to uphold vessel performance and reliability
- Achieving certifications as a Rescue Diver, Master Diver, Divemaster, and Open Water Scuba Instructor certifications, demonstrating a commitment to professional development
- Delivered exceptional client support to improve customer satisfaction and build lasting relationships.
Intern
New England Coastal Wildlife Alliance
05.2023 - 08.2023
- Successfully completed a 3 month internship as a field research intern, where I:
- Captured, tagged, and released Diamondback terrapins, directly supporting conservation efforts
- Managed tasks and delegated responsibilities within intern team to collect critical data on formerly endangered Diamondback terrapin
- Developed and implemented community outreach initiatives to increase awareness and support for conservation species
- Conducted thorough data entry to ensure accurate and accessible information
Seasonal Educator
Soule Homestead Education Center
05.2021 - 08.2023
- Led farm-based educational tours for elementary school students, emphasizing agricultural community impact and fostering connection to local farming practices
- Hosted birthday parties and facilitated educational activities, enhancing children's understanding of farm life and promoting engagement with nature
- Designed engaging lesson plans for diverse student groups.
- Facilitated hands-on learning activities in outdoor settings.
- Collaborated with parents to support student development.
- Conducted basic animal husbandry tasks that included feedings and individual upkeep
Education
Bachelor of Arts - Environmental Studies, Geoscience
COLLEGE OF THE HOLY CROSS
01-2023
Marine Resources and Conservation - studies
SCHOOL FOR FIELD STUDIES
Skills
- Customer service excellence
- Client support
- Problem resolution
- Time Management
- Team collaboration
- Communication
- Leadership
Certification
- PADI Open Water Scuba Instructor
- Divemaster
- Rescue Diver
- Emergency First Responder
- O2 Provider
Timeline
Customer Service Coordinator
EF High School Exchange Year
12.2025 - Current
Open Water Scuba Instructor
Rainbow Reef Dive Center
04.2025 - 10.2025
Intern
Rainbow Reef Dive Center
09.2024 - 04.2025
Intern
New England Coastal Wildlife Alliance
05.2023 - 08.2023
Seasonal Educator
Soule Homestead Education Center
05.2021 - 08.2023
Bachelor of Arts - Environmental Studies, Geoscience
COLLEGE OF THE HOLY CROSS
Marine Resources and Conservation - studies
SCHOOL FOR FIELD STUDIES