Maya Felton
Twentynine Palms,CA
Summary
Proven leader in customer service and sales, adept at problem-solving and computer proficiency, demonstrated at Navy Federal Credit Union. Excelled in high-stress situations, enhancing customer loyalty and exceeding sales targets by fostering team development and utilizing effective resolution techniques. Achieved notable increase in customer satisfaction through empathetic engagement and efficient dispute resolution. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Front Wave Credit Union
05.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Member Service Representative
Navy Federal Credit Union
03.2017 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Count change fund, set up cash drawers and verify accuracy of each drawer
- Turn on master cash control processor and set up the office terminals for the day business
- Issue change to cashiers. Operate cash register.
- Periodically check cash register drawers to prevent extensive fund accumulation
- Bag and seal cash and checks, make up change list for secure pick up and deposit
- Verify cashier records against total of change funds and sales record
Area Sales Manager
MCCS
05.2001 - 03.2017
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Education
GED -
Twentynine Palms High School
Twentynine Palms, CA05.1994
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
Availability
Job Type: Permanent,Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates,Multiple Appointment Types, Internships,Intermittent, Telework,
Work Schedule: Full-Time, Part-time, Shift work, Intermittent, Job Sharing, Multiple Schedules
Languages
English
Timeline
Customer Service Representative
Front Wave Credit Union
05.2023 - 01.2024
Member Service Representative
Navy Federal Credit Union
03.2017 - 02.2022
Area Sales Manager
MCCS
05.2001 - 03.2017
GED -
Twentynine Palms High School
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