Maya Ferrari
Santa Rosa,California
Summary
Proactive and adaptable, I excelled at Vjb Cellars by enhancing customer satisfaction and fostering team efficiency. Mastering quick learning and exceptional customer service, I led by example, significantly improving service quality and operational productivity. My blend of strong work ethic and hospitality service expertise consistently elevated dining experiences, showcasing my ability to anticipate and meet customer needs effectively.
Overview
1
1
year of professional experience
Work History
Food Runner
Vjb Cellars
04.2024 - 09.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
Team Member
Cold Stone Creamery
06.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Improved customer satisfaction by quickly helping each customer with their orders
- Learned a lot about customer service during busy rushes
Education
No Degree -
Maria Carrillo High School
Santa Rosa, CA06-2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Strong teamwork
- Customer service
- Problem-solving
- Hospitality service expertise
Accomplishments
Taken many AP classes throughout my high school career and qualified for Summa Cum Laude each year.
Played varsity soccer at my school for the past two years.
Languages
Spanish
Limited Working
Timeline
Food Runner
Vjb Cellars
04.2024 - 09.2024
Team Member
Cold Stone Creamery
06.2023 - 10.2023
No Degree -
Maria Carrillo High School
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