Maya Herndon
Stafford,VIRGINIA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Self Employed
07.2023 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
Insurance Agent
Humana
05.2020 - 07.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Benefits Consultant
Unum
05.2017 - 05.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Enrolled employees in related Life, Health and Disability benefits.
- Conducted and Facilitated group presentations .
- Educated employees and provided guidance regarding periods of open enrollment.
Insurance Broker
Self Employed Insurance Group
10.2014 - 12.2016
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold Life, Health and Medicare insurance policies to new and existing customers.
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
Education
Certificate - Master Aesthetician
Wake Technical Community College
Raleigh, NCAssociate of Science -
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Customer Follow-Up
- Lead Development
- Policy Renewals
- Policy Writing
- Client Needs Analysis
- Upselling
- New Client Acquisition
- Client Account Management
- Property Insurance
- Auto Insurance
- Multitasking Abilities
- Computer proficiency
Languages
Russian
Full Professional
Timeline
Insurance Agent
Self Employed
07.2023 - Current
Insurance Agent
Humana
05.2020 - 07.2023
Benefits Consultant
Unum
05.2017 - 05.2020
Insurance Broker
Self Employed Insurance Group
10.2014 - 12.2016
Certificate - Master Aesthetician
Wake Technical Community College
Associate of Science -
Kingsborough Community College of The City University of New York
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