Maya Holmgren
Alpharetta,GA
Summary
Payment industry expert and veteran with over 20 years experience in the merchant acquiring industry, ranging from operational issue troubleshooting and interchange management, to terminal troubleshooting and pricing. In addition to working with ISV's as well as managing partnerships of some of the industry's clients. As well as management of high risk processing and partnerships. Proven expertise in leading teams towards collaborative success, establishing lucrative partner relationships, and driving product innovation and overall growth. Poised to leverage visionary leadership and a detail-focused approach to drive partner success initiatives Proven record of spearheading company restructuring and fostering strategic partnerships, resulting in a remarkable 30% revenue increase and 60% partner growth. Poised to leverage visionary leadership and a detail-focused approach to drive partner success initiatives
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
Corvias
, TX
07.2024 - Current
- Created and managed strategic relationships with key partners, fostering open communication, and collaboration.ion
- Onboarding new partners, guiding them through the integration process, and ensuring a successful launch.
- Managed the partner boarding and implementation processes across all departments.
- Developed and delivered tailored programs to empower partners with the knowledge and tools they need to achieve success.
- Created opportunities to improve partner communications and partner engagements.
- Monitored and assessed key data for partners, metrics, and streamlining operations.
- Achieved highest partner growth for 2024.
- Created internal KPI/QBR process.
- Created financial management mechanisms to minimize financial risk to business.
- Analyzed customer data to identify areas of risk and potential opportunities for growth.
- Implemented strategies for increasing customer retention rates by providing excellent service levels at all times.
Partner Success Manager
Priority Payment Systems
Alpharetta, GA
07.2022 - 07.2024
- Cultivated and managed relationships with top 10 partners, emphasizing long-term partnerships, goal setting, and revenue growth
- Overhauled high-risk program, contributing to 30% of direct revenue, and implemented processes for sustained growth
- Identified and resolved internal issues, resulting in recovering over $1 million in previously unclaimed revenue for the company and impacted partners
- Led multiple projects supporting partners and new business opportunities, ensuring achievement of revenue targets
- Developed and aligned goals with key initiatives, delivering quarterly impact reports on partnerships
- Established Standard Operating Procedures (SOPs) company-wide, enhancing partner and merchant experiences
- Coordinated parallel work streams with internal stakeholders for Integration Efforts and Go-to-Market Strategies, enabling successful product launches for ISV/ISO partners
- Conducts contract and pricing negotiations, assessing strategic and financial implications and impacts to both Company and Partner
- Cultivated long-term relationships with existing clients through consistent communication efforts .
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
Director of Sales - ISO Channel
Castles Technology
Marietta, GA
01.2021 - 07.2022
- Managed a sales team, implementing CRM usage resulting in a 25% sales increase and improved forecasting
- Negotiated contracts with vendors, suppliers, and distributors
- Developed and promoted sales objectives, attended industry functions, and created sales strategies, increasing efficiency by 60%
- Negotiated contracts with vendors and distributors to optimize supply chain processes.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Developed and implemented sales strategies to maximize revenue growth.
- Performed analysis of customer data to create targeted campaigns for different segments.
- Collaborated with marketing and product development teams to align sales strategies with company initiatives.
Senior Business Development Relationship Manager
Tsys - Commercial Services Division
Broomfield, CO
07.2017 - 01.2021
- Managed 15 ISOS/ISVS, generating upwards of 300 signed deals per month with $10 million in volume per month
- Highest producer in the department on monthly and yearly basis, exceeding $1 million in new revenue per month
- Managed transition of all Cayan agents acquired from conversion, trained, executed, and facilitated transition to TSYS
- Responsible for client contract language, pricing changes, and forecasting client growth
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
VP Business Development
ISO 1st LLC
Norcross, GA
12.2015 - 07.2017
- Played a pivotal role in company restructuring, resolving research and pricing issues, and implementing new products
- Drove strategic partnerships, enhancing revenue by 30%
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Drove revenue by cultivating successful client relations.
Director of Client Relations
Paymaster International
Alpharetta, GA
06.2013 - 11.2015
- Directed a team of 4 support specialists, establishing profitable partnerships with international vendors
- Streamlined the boarding flow of international accounts, working with 5 International Banks in the setup of high-risk merchant accounts
- Negotiated contract renewals and upsells, contributing to sustained revenue growth.
- Analyzed business performance data and forecasted business results for upper management.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
Education
Bachelor of Arts - Business Administration
Diablo Valley College
Pleasant Hill, CA03-2002
Skills
- Strategic Partnership Development
- Revenue Growth Optimization
- Team Leadership & Collaboration
- Contract Negotiation
- Interchange and Pricing Analyzation
- High Risk
- Relationship/Project Management
- Standard Operating Procedures (SOPs)
- QBR/KPI Implementation
- ISO/ISV Client Management
- API Integration
- Relationship building
- Build customer relationships
- Strategy development
Certification
- ETA CPP 2024
Timeline
Senior Relationship Manager
Corvias
07.2024 - Current
Partner Success Manager
Priority Payment Systems
07.2022 - 07.2024
Director of Sales - ISO Channel
Castles Technology
01.2021 - 07.2022
Senior Business Development Relationship Manager
Tsys - Commercial Services Division
07.2017 - 01.2021
VP Business Development
ISO 1st LLC
12.2015 - 07.2017
Director of Client Relations
Paymaster International
06.2013 - 11.2015
- ETA CPP 2024
Bachelor of Arts - Business Administration
Diablo Valley College
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