Maya Hughes
Honolulu,HI
Summary
Dynamic professional with hands-on experience in customer service and team management within museum settings. Proven ability to lead teams, resolve conflicts, and promote membership value, driving engagement and satisfaction among diverse visitor groups.
Overview
4
4
years of professional experience
Work History
Visual Engagement Associate
Honolulu Museum of Art
Honolulu, Hawaii
09.2025 - Current
- Delivered exemplary customer service, enhancing visitor experience and satisfaction.
- Assist members and visitors with inquiries related to museum programming, events, and offerings.
- Attend routine enrichment training with museum supervising staff in various departments.
- Work effectively with volunteers and docents, greeting and directing them to their check-in points and supervisors for designated assignments.
- Collected accurate customer survey data.
- Attend monthly sales meetings/enrichment team trainings.
- Assist events department with ticketing sales/set up.
- Facilitated clear communication with diverse visitor groups, ensuring understanding and engagement.
- Processes admissions, memberships, Art School courses, tours, films, concerns, and museum event and activation tickets into museum point-of-sale system.
- Nimbly operates at different areas of the museum, including Phone Lines and Email Operations, Doris Duke Theatre, Robert Allerton Library and Art School.
- Promoted membership value by maintaining comprehensive knowledge of museum levels and benefits, effectively addressing visitor inquiries.
- Responds courteously to all inquiries. Remains calm and composed under all situations. Invites visitors to offer feedback about their experience and records customer service issues and insights.
Supervisor
Volcom
Honolulu, Hawaii
07.2023 - 04.2025
- Uphold and enforce company policies, procedures, and corporate directives.
- Execute store opening and closing procedures and be highly responsible for the store keys and security measures.
- Oversaw daily operations as the Manager on Duty in the store.
- Coached Retail Associates to enhance product knowledge and customer service skills.
- Help build products-knowledge driven sales culture, sharing knowledge of the industry, eco-initiatives, and high-quality product to Associates and Customers.
- Actively help and engage with customers’ wants and needs.
- Drove sales by building strong relationships with customers and addressing their needs.
- Complete customer transactions in a timely and accurate manner.
- Maintain floor appearance by receiving, checking, and shelving merchandise.
- Collaborate with your team and delegate as needed to complete assigned tasks.
- Fostered a fun, organized, and efficient environment by leading through example.
Head Cashier
Simply Home
Honolulu, Hawaii
01.2022 - 06.2023
- Supervised cashiers, ensuring training and preparedness for efficient transaction handling.
- Managed cash flow by tracking cash registers and balancing them before and after each shift.
- Resolved customer complaints and addressed all issues while maintaining customer satisfaction.
- Trained new cashiers on store policies and procedures to ensure compliance and consistency.
- Maintained the front end by keeping it clean and organized at all times for a pleasant customer shopping experience.
Education
GED -
Dillon CMC
Dillon, CO01-2019
Skills
- Visual merchandising
- Product presentation
- Customer engagement
- Customer service
- Point-of-sale operations
- Sales expertise
- Visual product training
- Training and coaching
- Team collaboration
- Attention to detail
- Time management
- Cash management
- Preparing reports
- MS office
- Problem-solving
- Conflict resolution
- Relationship building
- Effective communication
- Courteous and professional
- Issue resolution
Timeline
Visual Engagement Associate
Honolulu Museum of Art
09.2025 - Current
Supervisor
Volcom
07.2023 - 04.2025
Head Cashier
Simply Home
01.2022 - 06.2023
GED -
Dillon CMC