Maya Nevarez
Chicago,IL
Summary
Dedicated Customer Service professional with commitment to maintaining professional relationships to increase profitability and drive business results. Seeking opportunity to expand skills and contribute to company success. Reliable customer service representative working effectively and productively with diverse customers and individual needs. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
11.2021 - Current
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Worked closely with team members to schedule breaks and shifts to meet state regulations
Supervisor
Crumbl Cookies
09.2020 - 10.2021
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supervised work of cashiers, training new team members and monitoring performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative
Target
01.2018 - 06.2020
- Discussed promotions and special offers for customers to increase sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed strong customer relationships to encourage repeated business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
Randolph High School
Randolph, MA05.2018
Skills
- Supervision & leadership
- Product and service knowledge
- Team building
- Organization
- Issue and conflict resolution
- Data evaluation
- Business development understanding
- High-energy attitude
- Reliable & trustworthy
- Customer relations
- Training & development
- Inventory Merchandising
Timeline
Shift Manager/Key Holder
Starbucks
11.2021 - Current
Supervisor
Crumbl Cookies
09.2020 - 10.2021
Customer Service Representative
Target
01.2018 - 06.2020
High School Diploma -
Randolph High School
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