Maya Pandey
Shrewsbury,MA
Summary
Professional with strong background in customer interactions and service solutions. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/substitute Teacher
Greater Boston School of Dance
09.2024 - Current
- Responsible for the first impressions of the dance studio; being knowledgeable about the competitive and recreational dance programs;
- Answering and making calls, handling financial transactions, leading dance classes when needed due to teacher call outs
- Scheduled dance trials accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Educator
Lululemon
02.2024 - Current
- Responsible for engaging and connecting with guests, sharing top-quality product education, and speaking authentically about the community and culture
- Includes: handling money, working with a team of educators and leadership to ensure a smooth running experience for the store and guests, being able to multitask and work in a fast paced environment
Ticketing Agent
Citizens House of Blues Boston
04.2023 - Current
- Handling money; selling tickets for various shows at the venue; discussing and answering questions about events, add-ons, and information regarding the venue; working alongside fellow ticketing agents and managers
- Sold, printed, and issued tickets to guests.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
Residential Counselor
Boston Ballet
06.2024 - 07.2024
- Working the Summer Dance Program with teens aged 14-18
- Facilitating the residential experience by: holding floor meetings, hosting community programs, and being available for students needs;
- Working rotating shifts in the Residential Office and Boston Ballet School studios, supporting administrative staff along with students and parents as needed;
- Chaperoning students to off site medical appointments in the city, and acting as a legal guardian
Assistant Teacher
The Goddard School
12.2021 - 06.2022
- Assisting the lead teacher with lesson plans each day; being able to work with children one on one, or in groups;
- Helping in the infant room with: feeding, changing them, and helping with development
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Behavioral Health Technician
Neurabilities
08.2021 - 11.2021
- Using applied behavior analysis to reinforce positive behaviors and aid with overall behavioral development
- Working with children one on one and collecting data on certain behaviors
- Behavioral health aid
Tutor
Muhlenberg College
06.2018 - 05.2021
- Tap dance tutor for all tap level courses (levels 1-4)
- Working with students enrolled in tap classes on campus
- Helping with steps, timing, and choreographed work learned in specific class
Administrative Assistant
The Lighting Showcase
01.2018 - 01.2019
- Making and answering phone calls regarding customers, inventory, and shipments;
- Logging data into the database regarding inventory and orders;
- Reviewing previous and current orders; finalizing receipts
Page
Shrewsbury Public Library
01.2016 - 01.2017
- Sorting and Returning items alphabetically or with the dewey decimal system;
- Helping customers;
- Working with a team to keep the library running smoothly
Education
Bachelor of Arts - Dance & Psychology
Muhlenberg College
Allentown, PA06.2021
Skills
- Teaching
- Tutoring
- Childcare
- Microsoft
- Google extensions
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Front Desk Receptionist/substitute Teacher
Greater Boston School of Dance
09.2024 - Current
Residential Counselor
Boston Ballet
06.2024 - 07.2024
Educator
Lululemon
02.2024 - Current
Ticketing Agent
Citizens House of Blues Boston
04.2023 - Current
Assistant Teacher
The Goddard School
12.2021 - 06.2022
Behavioral Health Technician
Neurabilities
08.2021 - 11.2021
Tutor
Muhlenberg College
06.2018 - 05.2021
Administrative Assistant
The Lighting Showcase
01.2018 - 01.2019
Page
Shrewsbury Public Library
01.2016 - 01.2017
Bachelor of Arts - Dance & Psychology
Muhlenberg College
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