Maya Pelletier
Troy,MI
Summary
Reliable Shift Supervisor with a proven track record at Starbucks, showcasing expertise in strategic planning and exceptional customer service. Excelled in employee training and conflict resolution, significantly enhancing customer satisfaction. Mastered cash handling and POS operation, embodying continuous improvement and leadership. Achievements include completing the Starbucks Coffee Master program, innovating training strategies for team excellence, and working for a promotion from Barista to Shift Supervisor.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2025 - Current
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Efficiently dealt with cash handling, including counting tills and a safe, interacting with couriers for pick-ups, and maintaining cash amounts with accuracy.
- Handled amounts of money of up to $1,200 at a time, consistently ensuring accuracy in counting in order to maintain proper amounts
- Effectively improved the customer experience through recommendations and expert advice
- Successfully completed the Starbucks Coffee Master program, through classes from Arizona State University
- Controlled the deployment of employees, ensuring each person was in a spot that was comfortable and effective for them
- Dealt with unexpected issues with quick thinking and well developed problem solving skills
Barista Trainer
Starbucks
05.2024 - Current
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
Barista
Starbucks
12.2021 - 01.2025
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, making recommendations as needed
- Controlled lines and crowds with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served Starbucks-specific beverages with focus on speed, quality and consistency.
Education
Bachelor of Arts - Criminal Justice
Central Michigan University
Mount Pleasant, MI05-2028
Bachelor of Science - Social And Behavioral Sciences
Arizona State University
Tempe, AZ05-2028
Skills
- Strategic planning
- Continuous improvement
- Inventory control and record keeping
- Employee training
- Conflict resolution techniques
- Customer-oriented
- Cash handling accuracy
- Policy enforcement
- POS system operation
- Supply ordering
- Multitasking ability
- Excellent communication
Accomplishments
- Documented and resolved customer conflict issues which led to customer satisfaction and maintaining employee safety
- Supervised team of at least 6 staff members at a time
- Ensured product ordering and inventory counting was meticulously completed, with little to no errors due to very well-crafted organizational and detail-oriented skills
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Barista Trainer
Starbucks
05.2024 - Current
Barista
Starbucks
12.2021 - 01.2025
Bachelor of Arts - Criminal Justice
Central Michigan University
Bachelor of Science - Social And Behavioral Sciences
Arizona State University
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