Maya Pilot
Dallas,TX
Overview
5
5
years of professional experience
Work History
Client Service Representative
CAE
11.2024 - Current
- Obtained client information and verified eligibility to access training center by verifying required documents.
- Maintained up-to-date knowledge about TSA and FAA regulations.
- Prepped training classrooms with proper materials to set clients up for success.
- Competed varies reports and duties while answering over 15 calls a day.
Dispute and Fraud Analyst
US BANK
02.2022 - 10.2023
- Reviewed statements and transactions to find any suspicious and/or fraudulent activity.
- Reduced fraudulent activity through diligent monitoring and investigation of suspicious transactions.
- Answered and offered advice on debit and ach fraud prevention.
- High call volume - 70+ calls per day.
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
- Created and updated loan applications while accepting over 30+ inbound calls a day.
- Reviewed credit reports from all three major credit bureaus to calculate loan approval amount would be best based on DTI rating.
- Collected on delinquent accounts and/or offered options for recovery.
- Coached and developed branch staff by offering constructive feedback and sales/upselling training opportunities.
Education
Associate of Science - Dental Hygiene
Collin College
Plano, TX12-2027
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Negotiation
- CRM software
- Client support
- Microsoft Suite
- Consumer lending
Timeline
Client Service Representative
CAE
11.2024 - Current
Dispute and Fraud Analyst
US BANK
02.2022 - 10.2023
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
Associate of Science - Dental Hygiene
Collin College