Overview
Work History
Education
Skills
Timeline
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Maya Pilot

Dallas,TX

Overview

5
5
years of professional experience

Work History

Client Service Representative

CAE
11.2024 - Current
  • Obtained client information and verified eligibility to access training center by verifying required documents.
  • Maintained up-to-date knowledge about TSA and FAA regulations.
  • Prepped training classrooms with proper materials to set clients up for success.
  • Competed varies reports and duties while answering over 15 calls a day.

Dispute and Fraud Analyst

US BANK
02.2022 - 10.2023
  • Reviewed statements and transactions to find any suspicious and/or fraudulent activity.
  • Reduced fraudulent activity through diligent monitoring and investigation of suspicious transactions.
  • Answered and offered advice on debit and ach fraud prevention.
  • High call volume - 70+ calls per day.

Assistant Branch Manager

Regional Finance
10.2020 - 11.2021
  • Created and updated loan applications while accepting over 30+ inbound calls a day.
  • Reviewed credit reports from all three major credit bureaus to calculate loan approval amount would be best based on DTI rating.
  • Collected on delinquent accounts and/or offered options for recovery.
  • Coached and developed branch staff by offering constructive feedback and sales/upselling training opportunities.

Education

Associate of Science - Dental Hygiene

Collin College
Plano, TX
12-2027

Skills

  • Customer support
  • Payment processing
  • Call center experience
  • Customer focus
  • Negotiation
  • CRM software
  • Client support
  • Microsoft Suite
  • Consumer lending

Timeline

Client Service Representative

CAE
11.2024 - Current

Dispute and Fraud Analyst

US BANK
02.2022 - 10.2023

Assistant Branch Manager

Regional Finance
10.2020 - 11.2021

Associate of Science - Dental Hygiene

Collin College

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Maya Pilot