Maya Ramirez
Summary
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Strong desire to learn and expand experience.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
10.2021 - 09.2023
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Trained fellow employees in company protocols involving customer service,
- Delivered in-depth training to new employees in customer-facing roles to promote strong team performance.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA05.2025
Skills
- Organizational skills
- Time management
- Adaptability
- Skilled Collaborator
- Solution Oriented
- Meticulous and Detail Oriented
Accomplishments
Alpha Delta Pi - Leadership Roles:
- Vice President of Operations - In charge of setting up and maintaining all chapter files, maintains the chapter calendar, and functions as a liaison for the chapter and alumnae advisors.
- Director of Academic Affairs - Implement effective study techniques among chapter as well as overseeing the chapter's overall GPA.
Timeline
Guest Advocate
Target
10.2021 - 09.2023
Bachelor of Arts - Criminal Justice
California State University - Fullerton