Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Maya Ramos

Marco's Pizza
Atoka,TN
1
Certification
3
years of professional experience

Results-driven professional with a strong background in customer service management and creative problem solving. Successfully resolved customer complaints, improving guest satisfaction and retention. Eager to leverage operational coordination skills to drive team success.

Work History

Shift Leader

2 Years 8 Months
Marco's Pizza | 12.2023 - 08.2026
  • Supervised daily operations to ensure smooth workflow and efficient service during peak hours.
  • Trained and mentored team members, enhancing performance and customer satisfaction levels.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Coordinated shift schedules to maintain adequate staffing for operational needs.
  • Resolved customer complaints promptly, contributing to improved guest experiences and retention rates.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Babysitter

11 Months
Thomas Pigorsh | 06.2025 - 05.2026
  • Supervised children's activities, ensuring safety and engagement during playtime.
  • Prepared nutritious meals and snacks, adhering to dietary restrictions and preferences.
  • Communicated effectively with parents about children's progress and daily experiences.
  • Implemented creative play and educational activities to stimulate cognitive development.
  • Maintained a clean and organized environment conducive to child safety and well-being.
  • Organized and cleaned home after activities by picking up toys and straightening up playroom.

Education

Bachelor of Science - Nursing

University of Tennessee | Knoxville, TN | 12-2030
  • UT Pledge Scholarship Recipient
  • UT Volunteer Scholarship Recipient
  • HOPE Scholarship Recipient

High School Diploma

Brighton High School | Brighton, TN | 05-2026
  • Honor Roll (August 2022-May 2026)
  • Professional Development: Cardiovascular Services
  • 4.12 GPA
  • Ranked #20 in class of 302
  • HOSA Member
  • FCCLA Member
  • Special Olympics Club Member
  • Chemistry Club Member
  • Spanish Honor Society Club Member
  • Honors Distinction Diploma

Skills

Cash handling
Customer service management
Team leadership
Inventory management
Problem-solving
Positive attitude

Certification

  • Certified Electrocardiogram (EKG) Technician
  • CPR Certified

Timeline

Babysitter

Thomas Pigorsh
06.2025 - 05.2026Read More

Shift Leader

Marco's Pizza
12.2023 - 08.2026Read More

University of Tennessee

Bachelor of Science from Nursing
Read More

Brighton High School

High School Diploma
Read More
Maya Ramos