Maya Smith
Atlanta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
European Wax Center
03.2022 - 08.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Increased sales by 10%
- Sold a minimum of 5 membership packages per shift
Sales Associate
Zara
03.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Managed over 50 customers per day.
Sales Representative
Forever 21
12.2020 - 02.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Managed over 20 customers per day
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Welcomed customers and provided assistance in locating and purchasing products.
- Recommended merchandise to customers based on needs and preferences.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Education
No Degree - Business Administration
Clark Atlanta University
Atlanta, GA03.2026
Skills
- Effective Planning
- Compute Bills
- Pickup Arrangements
- Surveillance
- Lobby Maintenance
- Reminder Calls
- Creative Solutions
- Guest Satisfaction
- Strong Communication and Interpersonal Skills
Timeline
Front Desk Associate
European Wax Center
03.2022 - 08.2023
Sales Associate
Zara
03.2021 - 01.2022
Sales Representative
Forever 21
12.2020 - 02.2021
No Degree - Business Administration
Clark Atlanta University
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