Maya Stevens
Otsego County Department of Social Services
Cooperstown,NY
5
years of professional experience
Dependable and detail-oriented administrative professional with experience supporting public-service operations, confidential records, scheduling, office administration, and customer service. Currently serving as a Services Clerk with the Otsego County Department of Social Services, providing administrative support to supervisors, caseworkers, and casework aides. Experienced in managing competing priorities, coordinating events and projects, documenting information, resolving issues, and working effectively with diverse individuals. Known for professionalism, sound judgment, adaptability, organization, and attention to detail.
Work History
Services Clerk
1 Year 4 Months- Provide administrative and clerical support to supervisors and casework staff, including scheduling, meeting minutes, documentation, and daily office operations.
- Manage competing priorities and time-sensitive requests while ensuring accuracy, professionalism, and confidentiality.
- Maintain and distribute confidential records in accordance with agency procedures.
- Assist with scheduling and maintaining the agency’s vehicle fleet.
Seasonal Sales Associate
4 Years 1 Month- Delivered exceptional customer service in high-volume retail environment, assisting customers and effectively managing competing priorities.
- Facilitated high-volume events during National Baseball Hall of Fame Induction Weekend, overseeing autograph ticket sales and coordinating interactions with professional athletes, agents, and large customer groups.
- Accurately processed cash and credit transactions using point-of-sale systems.
- Managed inventory, stocking, and merchandising while ensuring organized sales environment and maintaining professionalism during busy and unexpected situations.
Food Service Associate
2 Months- Delivered professional customer service while efficiently preparing orders in a fast-paced environment.
- Operated point-of-sale systems to process transactions and exchanges with accuracy and speed.
- Responded professionally to customer questions and concerns while maintaining efficient operations.
- Monitored inventory and supplies, ensured clean work areas, and adhered to food preparation and sanitation procedures.
Photography Lab Associate
2 Months- Oversaw equipment checkout, tracking, and safe handling to ensure accessibility for students and faculty.
- Assisted with equipment use, studio setup, laboratory procedures, and troubleshooting.
- Facilitated equipment use, studio setup, and troubleshooting to enhance user experience and operational flow.
- Organized workspaces and enforced safety procedures to maintain a professional and secure environment.
Program Board Director
1 Year 3 Months- Coordinated planning and execution of diverse campus-wide events, enhancing student engagement and community involvement.
- Managed event schedules, timelines, budgets, and logistics, ensuring seamless coordination with campus departments and vendors for successful event delivery.
- Led meetings, delegated responsibilities, and communicated expectations, fostering team collaboration and accountability.
- Coordinated planning and execution of campus-wide events, including comedy shows, movie nights, game nights, and student programs.
Resident Assistant
1 Year 4 Months- Served as a primary point of contact for residential students, fostering a safe, respectful, and supportive community.
- Addressed student concerns and coordinated resources with campus personnel to effectively resolve issues.
- Responded to emergencies and unexpected situations using sound judgment and established procedures.
- Documented incidents and communications while planning community programs and balancing multiple responsibilities.
Sales Associate
3 Months- Delivered customer service by assisting with product selection and addressing inquiries and concerns.
- Processed purchases, returns, and exchanges accurately using point-of-sale systems.
- Supported inventory management through restocking and ensuring product availability.
- Organized merchandise displays and facilitated daily store operations.
Education
Associate of Applied Science - Photography
- Three credits remaining for degree completion
- Currently enrolled in a course at Herkimer Community College to complete degree. Course will be completed in mid December.
- Extracurricular Activities: Program Board, Residence Council, Student Council, College Senate, Photography Club
Skills
Confidentiality
Time management
Attention to detail
Problem-solving
Adaptability and flexibility
Teamwork and collaboration
ADDITIONAL INFORMATION
- Valid New York State Driver’s License
- Experienced handling confidential and sensitive information
- Experienced working within established policies and procedures
- Strong organizational skills with the ability to adapt to changing priorities
Timeline
Services Clerk
Otsego County Department of Social Services
05.2025 - CurrentRead More
Food Service Associate
Primo Hoagies
03.2025 - 05.2025Read More
Photography Lab Associate
Mohawk Valley Community College
10.2024 - 12.2024Read More
Program Board Director
Mohawk Valley Community College
09.2023 - 12.2024Read More
Resident Assistant
Mohawk Valley Community College
08.2023 - 12.2024Read More
Sales Associate
Dollar General
10.2022 - 01.2023Read More
Seasonal Sales Associate
Safe at Home
07.2021 - 08.2025Read More
Mohawk Valley Community College
Associate of Applied Science from Photography
Read More