Maya Thompson
Newark,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Waitress
Thirsty Turtle Sports Bar
06.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Restaurant Hostess
New York Beer Project
06.2020 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree - Business Administration
SUNY At Albany
Albany, NYNo Degree - Business
Kean University
Union, NJ05.2025
Skills
- Time Management
- College Athletics
- Reliability
- Communication
- Critical Thinking
- Practice Leadership
- Restaurant Operation
- Customer Needs Assessments
- Taking on responsibilities
- Being on time and following instructions
Timeline
Waitress
Thirsty Turtle Sports Bar
06.2022 - Current
Restaurant Hostess
New York Beer Project
06.2020 - 08.2021
No Degree - Business Administration
SUNY At Albany
No Degree - Business
Kean University
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