Maya Tobolski
Dallas,GA
Summary
Experienced Customer Success Specialist with over 7 years of expertise in exceeding client expectations. Highly skilled and motivated, I bring a proven track record of exceptional performance in client relations, sales, technical support, and organizational management. Eager to apply strong communication skills and deep industry knowledge to drive success and enhance customer satisfaction.
LinkedIn - https://www.linkedin.com/in/mayatobolski/
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Coordinator
E-Promos
01.2022 - Current
- Delivered exceptional service to clients, enhancing the overall customer experience.
- Built strong relationships with key clients such as Humana, Deloitte, Chamberlain, and Fulton Bank, resulting in a 20% increase in client retention and a 15% growth in repeat business.
- Monitored and tracked customer orders throughout fulfillment, resolving issues to ensure timely and accurate delivery.
- Maintained internal databases with accurate account information.
Manager
Zumiez
01.2021 - 01.2022
- Designed and executed over five sales strategies through new floor sets, increasing business revenue by 15%.
- Managed a team of 15 associates, overseeing daily operations and improving team performance.
- Conducted monthly performance reviews, boosting team productivity and effectiveness by 25%.
- Cross-trained employees to enhance team flexibility and performance.
Manager
Tilly's
09.2020 - 09.2021
- Streamlined inventory management, reducing stock discrepancies by 10% and ensuring timely restocking to meet customer demand.
- Implemented loss prevention strategies, decreasing shrinkage by 12% and enhancing store security.
- Oversaw store operations and upheld high standards of visual merchandising, improving customer experience and increasing foot traffic.
Education
University of Central Florida
Orlando, FLSkills
- Account oversight
- Sales Support
- CRM Software
- Order Management
- Customer Service
- Inventory Management
Certification
Customer Service: Problem-Solving and Troubleshooting - Certification Earned 2023
Customer Service: Serving Customers Through Chat and Text - Certification Earned 2023
Timeline
Account Coordinator
E-Promos
01.2022 - Current
Manager
Zumiez
01.2021 - 01.2022
Manager
Tilly's
09.2020 - 09.2021
University of Central Florida
Customer Service: Problem-Solving and Troubleshooting - Certification Earned 2023
Customer Service: Serving Customers Through Chat and Text - Certification Earned 2023
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