Maya Westbrook
Los Angeles,CA
Summary
- Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Willing and able to go above and beyond for every customer.
- Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
- Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
The C Spot LA
01.2024 - Current
- Enhances guest satisfaction by promptly addressing inquiries and providing accurate information about hotel services.
- Provides speedy check-in and check-out processes for improved efficiency and customer experience.
- Maintains a professional and welcoming front desk area, setting a positive first impression for guests.
- Assists management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Facilitates smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handles cash and card payments regularly.
- Utilizes computer programs to process class sign ups and payments as well as liability waivers.
Delivery Driver
DoorDash
03.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing orders properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers and merchants.
- Demonstrated exceptional time management skills in consistently meeting expected delivery times.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Associate of Arts - Psychology
West Los Angeles College
Culver City, CAHigh School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2010
Skills
- Scheduling
- Customer Service
- Multitasking
- Payment Verification
- Detail orientation
- Recordkeeping
- Excellent Communication
- Organization
Accomplishments
- Maintained consistent and on-time delivery record with 90% of all orders arriving on time or ahead of schedule.
- Received "Platinum Dasher" achievement award at Doordash for several consecutive months.
Hobbies
- Street and Portrait Photography
- Videography
- Dance (Hip Hop, Dancehall, and Contemporary)
Timeline
Front Desk Assistant
The C Spot LA
01.2024 - Current
Delivery Driver
DoorDash
03.2020 - Current
Associate of Arts - Psychology
West Los Angeles College
High School Diploma -
Alexander Hamilton Senior High School
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