Maya Yonan
Clawson,MI
Summary
Pre-Medical student with experience at Rochester Medical Group, where I supported patient care while upholding HIPAA guidelines. Skilled in medical terminology and compassionate communication, with a proven ability to streamline appointment flow and build strong patient relationships. Dedicated to creating a welcoming, safe environment in both inpatient and outpatient settings, with a strong interest in inpatient care.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Rochester Medical Group
Rochester Hills, MI
06.2025 - Current
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated insurance verification processes, ensuring accurate patient information and coverage details.
- Assisted patients with inquiries, providing clear communication regarding services and procedures.
- Monitored front desk operations, improving patient check-in experience through streamlined processes.
- Developed and maintained strong relationships with patients to foster a welcoming office environment.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Dental Assistant
Elite Dentistry
Sterling Heights, Michigan
07.2024 - 02.2025
- Handled inventory management for dental supplies and equipment.
- Documented patient information and treatment plans accurately in electronic systems.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Sales Associate
Pacific Sunwear
Troy, MI
05.2022 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS systems to ensure accurate sales records.
- Maintained organized merchandise displays to optimize customer engagement and sales opportunities.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Provided support in inventory management, including restocking shelves and conducting stock counts.
- Resolved customer complaints effectively, contributing to increased satisfaction and loyalty.
Education
Associate of Science -
Oakland Community College
Royal Oak, MI05-2028
No Degree - 6 Week Phlebotomy Program
Assist 1 Medical Center
Farmington Hills, MI09-2025
High School Diploma -
International Academy Central
Bloomfield Hills, MI06-2024
Skills
- Medical terminology
- Patient care
- Specimen handling
- HIPAA compliance
- Venipuncture procedure
- Telephone etiquette
- Medical charting
- Order of draw
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Medical Receptionist
Rochester Medical Group
06.2025 - Current
Dental Assistant
Elite Dentistry
07.2024 - 02.2025
Sales Associate
Pacific Sunwear
05.2022 - 06.2024
Associate of Science -
Oakland Community College
No Degree - 6 Week Phlebotomy Program
Assist 1 Medical Center
High School Diploma -
International Academy Central